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Identifying Trendsetters in Online Social Networks – A Machine Learning Approach Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture

Author : Peter Weiss

Published in: Advances in the Human Side of Service Engineering

Publisher: Springer International Publishing

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Abstract

The paper proposes a multi-level design framework on basis of SDA (Service Dominant Architecture) for building Systems of Engagement (SoE). Meso-level transformational mechanisms (processes) play a key role in linking the micro-level actor engagement with the macro-level of co-creation of value. SDA proposes a framework and design environment to design and operate service systems. SDA provides a knowledge base of design knowledge which can be translated and incorporated into solution designs. Focus of our research is on how organizations can enable actor engagement building Systems of Engagement (SoE) using Service Dominant Architecture (SDA). This is a continuation of our previous research endeavours and yielded results on SDA.

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previous chapter A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic
next chapter Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service
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Metadata
Title
Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture
Author
Peter Weiss
Copyright Year
2020
Book
Advances in the Human Side of Service Engineering

Print ISBN: 978-3-030-51056-5

Electronic ISBN: 978-3-030-51057-2

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-51057-2_17

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