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2020 | OriginalPaper | Buchkapitel

Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture

verfasst von : Peter Weiss

Erschienen in: Advances in the Human Side of Service Engineering

Verlag: Springer International Publishing

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Abstract

The paper proposes a multi-level design framework on basis of SDA (Service Dominant Architecture) for building Systems of Engagement (SoE). Meso-level transformational mechanisms (processes) play a key role in linking the micro-level actor engagement with the macro-level of co-creation of value. SDA proposes a framework and design environment to design and operate service systems. SDA provides a knowledge base of design knowledge which can be translated and incorporated into solution designs. Focus of our research is on how organizations can enable actor engagement building Systems of Engagement (SoE) using Service Dominant Architecture (SDA). This is a continuation of our previous research endeavours and yielded results on SDA.

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Vorheriges Kapitel A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic

Nächstes Kapitel Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service

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Titel: Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture
verfasst von: Peter Weiss
Verlag: Springer International Publishing
Buch: Advances in the Human Side of Service Engineering
Print ISBN: 978-3-030-51056-5

Electronic ISBN: 978-3-030-51057-2

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-51057-2_17

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