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2020 | OriginalPaper | Chapter

27. Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review

Authors : Brenda de Farias Oliveira Cardoso, Tharcisio Cotta Fontainha, Adriana Leiras

Published in: Operations Management for Social Good

Publisher: Springer International Publishing

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Abstract

This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.

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Title: Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review
Authors: Brenda de Farias Oliveira Cardoso
Tharcisio Cotta Fontainha
Adriana Leiras
Publisher: Springer International Publishing
Book: Operations Management for Social Good
Print ISBN: 978-3-030-23815-5

Electronic ISBN: 978-3-030-23816-2

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-23816-2_27