Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Shifting from Output to Outcome Measurement in Public Administration-Arguments Revisited Read chapter Read first chapter

2018 | OriginalPaper | Chapter

16. Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching and the “Third Mission”

Authors : Elisa Bonollo, Mara Zuccardi Merli

Published in: Outcome-Based Performance Management in the Public Sector

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Italian public universities are now paying close attention to performance measurement under the new public management process. This chapter aims to verify whether and how Italian public universities report the performance of activities in support of research, teaching and the “third mission”. Such can strongly impact how the university stakeholders will perceive the results of institutional operations. A documentary analysis of the Italian universities’ annual performance reports, for the years 2011–2014, was adopted to achieve this. The results show that further improvements can be made, especially in terms of outcomes, effectiveness, efficiency and coordination as far as the financial statements are concerned.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Performance-Based Funding and Internal Resource Allocation: The Case of Italian Universities
next chapter Performance Management Uses, Outcome Measures and Mechanisms-Based Explanations. The Case of the Judicial Sector
Literature
Anessi Pessina, E., Barbera, C., Sicilia, M., & Steccolini, I. (2016). Public sector budgeting: A European review of accounting and public management journals. Accounting, Auditing & Accountability Journal, 29(3), 491–519.CrossRef
Anselmi, L. (1995). Il processo di trasformazione della pubblica amministrazione. Torino: Giappichelli.
Anselmi, L. (2009). Amministrazioni da valutare, strumenti per misurare, attività da rendicontare: la multidimensionalità della performance. In: CNEL (Ed.), La misurazione delle performance nelle pubbliche amministrazioni. Roma: CNEL.
Arena, M., Arnaboldi, M., Azzone, G., & Carlucci, P. (2009). Developing a performance measurement system for university central administrative services. Higher Education Quarterly, 63(3), 237–263.CrossRef
Arnaboldi, M., Azzone, G., & Carlucci, P. (2007). Misurare le performance nel settore pubblico: un’applicazione alle università. In A. Cugini (Ed.), La misurazione della performance negli Atenei. Milano: Franco Angeli.
Beasley, J. E. (1995). Determining teaching and research efficiencies. Journal of the Operational Research Society, 46(4), 441–452.CrossRef
Behn, R. D. (2003). Why measure performance? Different purposes require different measures. Public Administration Review, 63(5), 586–606.CrossRef
Bergamin Barbato, M. (1991). Programmazione e controllo in un’ottica strategica. Torino: Utet.
Borgonovi, E. (2002). Principi e sistemi aziendali per le pubbliche amministrazioni. Milano: Egea.
Borgonovi, E., & Giordano, F. (2007). La valutazione dell’Università: aspetti sistematici ed operativi. In A. Cugini (Ed.), La misurazione della performance negli atenei. Logiche, metodi, esperienze. Milano: Franco Angeli.
Bouckaert, G., & Halligan, J. (2008). Managing performance: International comparisons. New York: Routledge.
Bovaird, T., & Loffler, E. (Eds.). (2003). Public management and governance. London: Routledge.
Broadbent, J. (2007). If you can’t measure it, how can you manage it? Management and governance in higher educational institutions. Public Money & Management, 27(3), 193–198.CrossRef
Brunetti, G. (1979). Il controllo di gestione in condizioni ambientali perturbate. Milano: Franco Angeli.
Brusa, L., & Zamprogna, L. (1991). Pianificazione e controllo di gestione. Milano: Etas Libri.
Calciolari, S. (2009). Gestione della pubblica amministrazione basata sui risultati: criticità, strumenti e prospettive. Azienda pubblica, 4, 645–664.
Catalano G. (Ed.). (2004). Valutare le attività amministrative delle Università: aspetti metodologici e buone pratiche. Bologna: Il Mulino.
Cavalluzzo, K. S., & Ittner, D. C. (2004). Implementing performance measurement innovations: evidence from government. Accounting, Organization and Society, 29(3/4), 243–267.CrossRef
Cosenz, F., & Bianchi, C. (2013). Designing performance management systems in academic institutions: A dynamic performance management view. ASPA conference, New Orleans.
Cugini, A., & Pilonato, S. (2006). La misurazione della performance degli Atenei: uno schema per l’analisi dello stato dell’arte. Azienda Pubblica, 2, 197–215.
Dal Molin, M., Turri, M., & Agasisti, T. (2016). New public management reforms in the Italian Universities: Managerial tools, accountability mechanisms or simply compliance? International Journal of Public Administration. Published online 31 Mar 2016.
De Bruijn, H. (2002). Managing performance in public sector. London: Routledge.
Folan, P., & Browne, J. (2005). A review of performance measurement: Toward performance management. Computers in Industry, 56, 663–680.CrossRef
Halachmi, A., & Bouckaert, G. (1996). Introduction: Performance appraisal and Rubik’s cube. In A. Halachmi & G. Bouckaert (Eds.), Organizational performance and measurement in the public sector. Westport: Quorum Books.
Hammerschmid, G., van de Walle, S., & Stimac, C. (2013). Internal and external use of performance information in public organizations: results from an international survey. Public Money & Management, 33(3), 261–268.CrossRef
Hatry, H. P. (2002). Performance measurement: Fashion and fallacies. Public Performance & Management Review, 25(4), 352–358.
Hatry, P. H. (2006). Performance measurement: Getting results. Washington: The Urban Institute Press.
Holzer, M., & Halachmi, A. (1996). Measurement as a means of accountability. International Journal of Public Administration, 19(11/12), 1921–1944.CrossRef
Hood, C. (1991). A public management for all seasons. Public Administration, 6(3), 3–19.CrossRef
Hood, C. (1995). The new public management in the 1980s: Variations on a theme. Accounting, Organizations and Society, 20(2/3), 93–109.CrossRef
Jansen, E. P. (2008). New public management: Perspectives on performance and the use of performance information. Financial Accountability & Management, 24(2), 169–195.CrossRef
Johnsen, A. (2005). What does 25 years of experience tell us about the state of performance measurement in public policy and management. Public Money & Management, 25(1), 9–17.
Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.
Kelly, G., Mulgan, G., & Muers, S. (2002). Creating public value: An analytical framework for public service reform. London: Strategy Unit, Cabinet Office.
Kickert, W. J. M. (1997). Public governance in the Netherlands: An alternative to Anglo-American ‘Managerialism’. Public Administration, 75(4), 731–752.CrossRef
Lapsley, I. (2009). New public management: The cruellest invention of the human spirit? Abacus, 45(1), 1–21.CrossRef
Lebas, M. J. (1995). Performance measurement and performance management. International Journal Production Economics, 41, 23–35.CrossRef
Lewis, J. M. (2014). Research productivity and research system attitudes. Public Money & Management, 34(6), 417–424.CrossRef
Moore, M. (1995). Creating public value: Strategic management in government. Cambridge, MA: Harvard University Press.
Mussari, R. (2001). Misurazione e valutazione della performance: un’analisi critica. In A. Lombrano (Ed.), Il controllo di gestione negli enti locali. Maggioli: Rimini.
Neely, A., Adams, C., & Crowe, P. (2001). The performance prism in practice. Measuring Business Excellence, 5(2), 6–12.CrossRef
Noordegraaf, M., & Abma, T. (2003). Management by measurement? Public management practices amidst ambiguity. Public Administration, 81(4), 853–871.CrossRef
Oldfield, B. M., & Baron, S. (2000). Student perceptions of service quality in a UK university business and management faculty. Quality Assurance in Education, 8(2), 85–95.CrossRef
Osborne, S. P. (2010). The new public governance? New perspectives on the theory and practice of public governance. London: Routledge.
Otley, D. T. (1999). Performance management: A framework for management control system research. Management Accounting Research, 10(4), 363–382.CrossRef
Pettersen, I. J. (2015). From metrics to knowledge? Quality assessment in higher education. Financial Accountability & Management, 31(1), 23–40.CrossRef
Pollitt, C., & Bouckaert, G. (2000). Public management reform: A comparative analysis. Oxford: Oxford University Press.
Rabovsky, T. M. (2014). Using data to manage for performance at public universities. Public Administration Review, 74(2), 260–272.CrossRef
Rebora, G. (2003). La valutazione degli Atenei: alla ricerca della qualità. Azienda Pubblica, 5–6, 411–437.
Rhodes, R. A. W. (1996). The new governance: Governing without government. Political Studies, 44(4), 652–667.
Riccaboni, A. (2003). La valutazione integrata della didattica e della ricerca: il progetto VAI nell’Università di Siena. Azienda Pubblica, 5–6, 463–493.
Schachter, H. L. (1995). Reinventing government or reinventing ourselves: Two models for improving government performance. Public Administration Review, 55(6), 530–537.CrossRef
Smith, G., Smith, A., & Clarke, A. (2007). Evaluating service quality in universities: a service department perspective. Quality Assurance in Education, 15(3), 334–351.CrossRef
Stoker, G. (2006). Public value management: A new narrative for networked governance? American Review of Public Administration, 36(1), 41–57.CrossRef
Talbot, C. (2005). Performance management. In E. Ferlie, L. E. Lynn, & C. Pollitt (Eds.), The Oxford handbook of public management. Oxford: Oxford University Press.
Taylor, J. (2001). Improving performance indicator in higher education: The academics’ perspective. Journal of Further and Higher Education, 25(3), 379–393.CrossRef
ter Bogt, H. J., & Scapens, R. W. (2012). Performance management in universities: Effects of the transition to more quantitative measurement systems. European Accounting Review, 21(3), 451–497.
Turri, M. (2005). La valutazione dell’università. Milano: Guerini e Associati.
Vakkuri, J., & Meklin, P. (2003). The impact of culture on the use of performance measurement information in the university setting. Management Decision, 41(8), 751–759.CrossRef
Van Dooren, W., Bouckaert, G., & Halligan, J. (2010). Performance management in the public sector. London: Routledge.
Van Thiel, S., & Leeuw, F. L. (2002). The performance paradox in the public sector. Public Performance & Management Review, 25(3), 267–281.CrossRef
Waugh, R. F. (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172–188.CrossRef
Williams, I., & Shearer, H. (2011). Appraising public value: Past, present and futures. Public Administration, 89(4), 1367–1384.CrossRef
Yang, K., & Holzer, M. (2006). The performance-trust link: Implications for performance measurement. Public Administration Review, 66(1), 114–126.CrossRef
Zuccardi Merli, M., & Bonollo, E. (2013). I controlli manageriali nelle università. In L. Anselmi, F. Donato, L. Marinò, A. Pavan, & M. Zuccardi Merli (Eds.), Il declino del sistema dei controlli manageriali nelle pubbliche amministrazioni. Milano: Franco Angeli.
Metadata
Title
Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching and the “Third Mission”
Authors
Elisa Bonollo
Mara Zuccardi Merli
Copyright Year
2018
Book
Outcome-Based Performance Management in the Public Sector

Print ISBN: 978-3-319-57017-4

Electronic ISBN: 978-3-319-57018-1

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-57018-1_16

Premium Partner

    Image Credits