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A Systems Thinking Approach to Construction Project Management Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Probable Challenges Facing Servitization Adoption in Construction: Lessons from the Manufacturing Sector

Authors : Rotondwa B. Ramafalo, Bankole O. Awuzie, Clinton Aigbavboa

Published in: The Construction Industry in the Fourth Industrial Revolution

Publisher: Springer International Publishing

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Abstract

The construction industry has acquired a reputation for product delivery without consideration for associated services. This dissatisfaction of clients due to the non-functionality of such products has led to a clamour for the adoption of servitization. Servitization entails a transition from selling products to offering products that are blended with services to add value to the end-user. This study explores probable challenges associated with the adoption of servitization within the construction industry based on lessons learnt from the manufacturing sector. A systematic review of the servitization literature was conducted. The literature selection was predicated on a set of keywords from various databases. These articles were analyzed using qualitative content analysis based on pre-selected themes. Results indicate that poor communication flow and nature of contractual arrangements which foster further fragmentation as well as lack of clear service-orientated strategies posed as probable barriers to the adoption of servitization in the construction industry.

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Metadata
Title
Probable Challenges Facing Servitization Adoption in Construction: Lessons from the Manufacturing Sector
Authors
Rotondwa B. Ramafalo
Bankole O. Awuzie
Clinton Aigbavboa
Copyright Year
2020
Book
The Construction Industry in the Fourth Industrial Revolution

Print ISBN: 978-3-030-26527-4

Electronic ISBN: 978-3-030-26528-1

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-26528-1_45