Issue 4/2009
Content (14 Articles)
Original Paper
Applying lot-by-lot double sampling plan to reform Taiwan National Health Insurance auditing system
Hwai-Hui Fu, Dennis K. J. Lin, Hsien-Tang Tsai, Duan Wei
Original Paper
Towards a flexible online mixed method design with a feedback loop
Bojana Lobe, Vasja Vehovar
Original Paper
Testing measurement invariance using multigroup CFA: differences between educational groups in human values measurement
Holger Steinmetz, Peter Schmidt, Andrea Tina-Booh, Siegrid Wieczorek, Shalom H. Schwartz
Original Paper
Comparing the main effects and moderating effects of education among three models in IT service: a quantitative approach
Chieh-Peng Lin, Cherng G. Ding
Original Paper
Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements
Jiunn-I Shieh, Hsin-Hung Wu
Research Note
A quality-oriented framework with QoS management using Bluetooth as a case
Hwa-Chun Ma, Yen-Wen Chen
Research Note
Yield measure for the process with multiple streams
Dja-Shin Wang, Tong-Yuan Koo, Chao-Yu Chou
Research Note
Understanding relationship quality and online purchase intention in e-tourism: A qualitative application
Chou-Kang Chiu
Research Note
Apply 6-sigma methodology in measuring the competition quality of satisfaction performance—an example of ISP Industry
C. J. Tao, S. C. Chen, L. Chang
Research Note
Using QFD method for the ecological designing of products and services
Eng R. Wolniak, A. Sȩdek