Reduction of the Administrative Burden: An e-Government Perspective

The introduction of e-Government thus far has been largely focused on improving service delivery and governmental back office integration. Nevertheless the State of Affairs in e-Government in Europe shows a growing mismatch between supply and demand in e-Services to the public. The current focus on the reduction of the administrative burden however has opened up new perspectives in the development of e-Government. In this paper we present an overview of the political and technological issues that dominate the discussion on the reduction of administrative burden. We will furthermore explain some critical success factors in this process. As an illustration we will refer to the approach followed in the Dutch e-Government Programme.