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2019 | OriginalPaper | Chapter

Relations Between the Use of Modern Technology and the Financial Results of the Financial Service Sector in Poland

Authors : Rafał Szmajser, Mariusz Andrzejewski, Marcin Kędzior

Published in: Information Systems Architecture and Technology: Proceedings of 39th International Conference on Information Systems Architecture and Technology – ISAT 2018

Publisher: Springer International Publishing

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Abstract

This paper presents technological factors of profitability which were analysed for the outsourcing enterprises in the financial service sector in Poland. The paper describes and presents a discussion of the crucial technological factors determining the profitability of the outsourcing enterprises. The analysis was focused on the following factors: the applications and services available via “cloud”, automation and robotization, interactive applications and social media, tools and applications for processing a large volume of data and the artificial intelligence solutions. In view of the empirical verification, the crucial technological factors included robotization and automation, the applications available via “cloud” as well as the tools and applications for processing a large volume of data. The results were verified for a two or three year timeframe. The factors were analysed from the perspective of the positions the respondents held, the line of business of an enterprise and its location. The data were collected on the basis of tailored questionnaires. The statistical results were verified by the ANOVA variance analysis.

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Metadata
Title
Relations Between the Use of Modern Technology and the Financial Results of the Financial Service Sector in Poland
Authors
Rafał Szmajser
Mariusz Andrzejewski
Marcin Kędzior
Copyright Year
2019
Book
Information Systems Architecture and Technology: Proceedings of 39th International Conference on Information Systems Architecture and Technology – ISAT 2018

Print ISBN: 978-3-319-99992-0

Electronic ISBN: 978-3-319-99993-7

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-319-99993-7_1

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