2004 | OriginalPaper | Chapter
Reorganisation of Government Back-Offices for Better Electronic Public Services
Author : Jeremy Millard
Published in: Electronic Government
Publisher: Springer Berlin Heidelberg
Included in: Professional Book Archive
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In a report recently completed for the European Commission on the reorganisation of government back-offices, eight major strategy options currently being pursued within the most advanced European eGovernment initiatives are identified and analysed as representing successful approaches in applying ICT to government. A clear and direct relationship was found between the benefits derived from digitising government back-offices and improvements in quality and transparency for users of eServices.