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2016 | OriginalPaper | Chapter

Reputation, Reputational Risk and Reputational Crisis in the Banking Industry: State of the Art and Concepts for Improvements

Authors : Annarita Trotta, Antonia Patrizia Iannuzzi, Vincenzo Pacelli

Published in: Managing Reputation in The Banking Industry

Publisher: Springer International Publishing

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Abstract

The chapter introduces the relevance of reputation for the survival of banks. It discusses the state-of-the-art cornerstones regarding reputation, reputational risk and reputational crisis in the banking industry. The main concepts related to banks’ reputations and reputational damage are explored in depth, focusing on reputational risk management and regulatory approaches for reputational risk. Based on these investigations, an original model for the analysis of banks’ reputations and reputational crises, enriched by several variables of reputational alarm, is proposed.

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next chapter Reputation, Reputational Crisis and Corporate Social Responsibility of Banks: Measurement and Relationships
Appendix
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Footnotes
1
Considering the relative value and not the absolute value, we delete the distortions caused by the different sizes of the banks analysed.
 
2
The calculation method is based on the relationship between the annual interest expenses and the average of the last 2 years of the total liabilities.
 
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Metadata
Title
Reputation, Reputational Risk and Reputational Crisis in the Banking Industry: State of the Art and Concepts for Improvements
Authors
Annarita Trotta
Antonia Patrizia Iannuzzi
Vincenzo Pacelli
Copyright Year
2016
Book
Managing Reputation in The Banking Industry

Print ISBN: 978-3-319-28254-1

Electronic ISBN: 978-3-319-28256-5

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-28256-5_1