Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Buchtitelbild

2016 | OriginalPaper | Buchkapitel

Reputation, Reputational Risk and Reputational Crisis in the Banking Industry: State of the Art and Concepts for Improvements

verfasst von : Annarita Trotta, Antonia Patrizia Iannuzzi, Vincenzo Pacelli

Erschienen in: Managing Reputation in The Banking Industry

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The chapter introduces the relevance of reputation for the survival of banks. It discusses the state-of-the-art cornerstones regarding reputation, reputational risk and reputational crisis in the banking industry. The main concepts related to banks’ reputations and reputational damage are explored in depth, focusing on reputational risk management and regulatory approaches for reputational risk. Based on these investigations, an original model for the analysis of banks’ reputations and reputational crises, enriched by several variables of reputational alarm, is proposed.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Nächstes Kapitel Reputation, Reputational Crisis and Corporate Social Responsibility of Banks: Measurement and Relationships
Anhänge
Nur mit Berechtigung zugänglich
Fußnoten
1
Considering the relative value and not the absolute value, we delete the distortions caused by the different sizes of the banks analysed.
 
2
The calculation method is based on the relationship between the annual interest expenses and the average of the last 2 years of the total liabilities.
 
Literatur
Abrahams D (2008) Brand risk: adding risk literacy to brand management. Gower Publishing Limited, Hampshire
Ali R, Lynch R, Melewar TC et al (2015) The moderating influences on the relationship of corporate reputation with its antecedents and consequences: a meta-analytic review. J Bus Res 68(5):1105–1117CrossRef
Allen F, Santomero AM (1998) The theory of financial intermediation. J Bank Financ 21:1461–1485CrossRef
Armitage S, Marston C (2008) Corporate disclosure, cost of capital and reputation: evidence from finance directors. Br Account Rev 40(4):314–336CrossRef
Bank of Italy (2008) Guide to supervisory activities. Circular No. 269 of 7 May 2008
Barnett ML, Pollock TG (2012) Charting the landscape of corporate reputation research. In: Barnett ML, Pollock TG (eds) The Oxford handbook of corporate reputation. Oxford University Press, Oxford, pp 1–15
Barnett ML, Jermer JM, Lafferty BA (2006) Corporate reputation: the definitional landscape. Corp Reput Rev 9(1):26–38CrossRef
Bennett R, Kottasz R (2000) Practitioner perceptions of corporate reputation: an empirical investigation. Corp Comm Int J 5(4):224–234CrossRef
Bhattacharya S, Thakor AV (1993) Contemporary banking theory. J Finan Intermed 3:2–50CrossRef
Biell L, Muller A (2013) Sudden crash or long torture: the timing of market reactions to operational loss events. J Bank Financ 37(7):2628–2638CrossRef
Boccuzzi G (2010) I sistemi alternativi di risoluzione delle controversie nel settore bancario e finanziario: un’analisi comparata. Quaderni di ricerca giuridica n. 68, Banca d’Italia, settembre
Boot AWA (2000) Relationship banking: what do we know? J Financ Intermed 9(1):7–25CrossRef
Boot AWA, Thakor AV, Udell GF (1991) Credible commitments, contract enforcement problems and banks: intermediation as credibility assurance. J Bank Financ 15(3):605–663CrossRef
Boot AWA, Greenbaum SI, Thakor AV (1993) Reputation and discretion in financial contracting. Am Econ Rev 83:1165–1183
Booth SA (2000) How can organizations prepare for reputational crisis. J Conting Crisis Manag 8(4):197–207CrossRef
Buckley RP, Nixon J (2009) The role of reputation in banking. J Bank Finance Law Pract 20:37–50
Carreras E, Alloza A, Carreras A (2013) Corporate reputation. LID Publishing, London
CEBS (2006) Guidelines on the application of the supervisory review process under Pillar 2 (CP03 revised), 25 January
Chemmanur TJ, Fulghieri B (1994) Investment bank reputation, information production, and financial intermediation. J Financ 49(1):57–79CrossRef
Chun R (2005) Corporate reputation: meaning and measurement. Int J Manag Rev 7(2):91–109CrossRef
Cian L, Cervai S (2014) Under the reputation umbrella. An integrative multidisciplinary review for corporate image, projected image, construed image, organizational identity, and organizational culture. Corp Comm Int J 19(9):182–199CrossRef
CIMA – The Chartered Institute of Management Accountants (2007) Corporate reputation: perspectives of measuring and managing a principal risk. London, UK. www.​cimaglobal.​com
Corbett J, Mitchell J (2000) Banking crises and bank rescues: the effect of reputation. J Money Credit Bank 32(3):474–512CrossRef
Cordeiro J, Veliyath R, Eramus EJ (2000) Un empirical investigation of the determinants of outside director compensation. Corp Gov 8(3):268–279CrossRef
Cornelissen J (2014) Corporate identity, branding and corporate reputation. In: Cornelissen J (ed) Corporate communication, a guide to theory and practice. Sage, London, pp 63–85
Cummins JD, Lewis CM, Wei R (2006) The market impact of operational risk events for U.S. banks and insurers. J Bank Financ 30(10):2605–2634CrossRef
Da Camara NZ (2011) Identity, image and reputation. In: Helm S, Lierh-Gobbers K, Storck C (eds) Reputation management. Springer, Heidelberg, pp 47–58CrossRef
De Fontnouvelle P, De-Jesus-Rueff V, Jordan J et al (2006) Capital and risk: new evidence on implications of large operational losses. J Money Credit Bank 38(7):1819–1846CrossRef
De la Fuente Sabate JM, de Quevedo PE (2003) Empirical analysis of the relationship between corporate reputation and financial performance: a survey of the literature. Corp Rep Rev 6(2):161–177CrossRef
Deephouse DL (1997) The effect of financial and media reputations on performance. Corp Reput Rev 1(1–2):68–71CrossRef
Deephouse DL (2000) Media reputation as a strategic resource: an integration of mass communication and resource-based theories. J Manag 26(6):1091–1112
Dell’Atti S, Iannuzzi A, Cavallaro G, Trotta A (2012) Understanding reputational crisis: evidence from the European banking sector. J Mod Account Audit 8(2):247–266
Diamond D (1984) Financial intermediation and delegated monitoring. Rev Econ Stud 51:393–414CrossRef
Diamond DW (1991) Monitoring and reputation: the choice between bank loans and directly placed debt. J Polit Econ 99(4):689–721CrossRef
Djama C (2013) Fraudes à l’information comptable et financière et contrôle de l’AMF : une étude des réactions du marché financier français. Rev Franc Gestion 2(231):133–157CrossRef
EBA—European Banking Authority (2015) Draft Guidelines on sound remuneration policies under Article 74(3) and 75(2) of Directive 2013/36/EU and disclosures under Article 450 of Regulation (EU) No 575/2013 61, March
Fang LH (2005) Investment bank reputation and the price and quality of underwriting services. J Financ 60(6):2729–2761CrossRef
Fiordelisi F, Soana MG, Schwizer P (2013) The determinants of reputational risk in the banking sector. J Bank Financ 37(8):1359–1371CrossRef
Fiordelisi F, Soana MG, Schwizer P (2014) Reputational losses and operational risk in banking. Eur J Financ 20(2):105–124CrossRef
Fombrun CJ (1996) Reputation: realizing value from the corporate image. Harvard Business School Press, Boston, MA
Fombrun CJ (2012) The building blocks of corporate reputation: definitions, antecedents, consequences. In: Barnett ML, Pollock TG (eds) The Oxford handbook of corporate reputation. Oxford University Press, Oxford, pp 94–113
Fombrun CJ, Shanley M (1990) What’s in a name? Reputation building and corporate strategy. Acad Manag J 33(2):233–258CrossRef
Fombrun C, Van Riel C (1997) The reputational landscape. Corp Rep Rev 1(1–2):5–13CrossRef
Fombrun CJ, Gardberg NA, Sever JM (2000) The Reputation Quotientsm: a multistakeholder measure of corporate reputation. J Brand Manag 7(4):241–255CrossRef
Foreman PO, Whetten DA, Mackey A (2012) An identity-based view of reputation, image and legitimacy: clarifications and distinctions among related constructs. In: Barnett ML, Pollock TG (eds) The Oxford handbook of corporate reputation. Oxford University Press, Oxford, pp 179–200
Freeman RE (1984) Strategic management: a stakeholder approach. Cambridge University Press, Cambridge
FSF—Financial Stability Forum (2009) Principles for sound compensation practices, 2 April
Gabbi G (2004) Definizione, misurazione e gestione del rischio reputazionale degli intermediari bancari. Banca Impr Soc 1:51–78
Gaultier-Gaillard S, Louisot JP (2006) Risks to reputation: a global approach. Geneva Pap Risk Ins 31:425–445CrossRef
Gaultier-Gaillard S, Pratlong F (2011) Le risque de réputation: le cas du secteurbancaire. Manag Avenir 8(48):272–288CrossRef
Gillet R, Hübner G, Plunus S (2010) Operational risk and reputation in the financial industry. J Bank Financ 34(4):224–235CrossRef
Gotsi M, Wilson AM (2001) Corporate reputation: seeking a definition. Corp Comm Int J 6(1):24–30CrossRef
Helm S (2007) The role of corporate reputation in determining investor satisfaction and loyalty. Corp Rep Rev 10(1):22–37CrossRef
Helm S (2011) Corporate reputation: an introduction to a complex construct. In: Helm S, Lierh-Gobbers K, Storck C (eds) Reputation management. Springer, Heidelberg, pp 3–16CrossRef
Helm S, Lierh-Gobbers K, Storck C (eds) (2011) Reputation management. Springer, Heidelberg
Kang E (2008) Director interlocks and spillover effects of reputational penalties from financial reporting fraud. Acad Manag J 51(3):537–555CrossRef
Karpoff JM, Lott JR Jr (1993) The reputational penalty firms bear from committing criminal fraud. J Law Econ 36(2):757–802CrossRef
Kirat T, Rezaee A (2015) Do financial markets react to regulatory sanctions? Evidence from France. Paper presented at the 2015 SASE Conference, Inequality in the 21st Century, London, 2–4 July 2015
La Porta R, Lopez-de-Silanes F, Shleifer A (2006) What works in securities laws? J Financ 61:1–32CrossRef
Lange D, Lee PM, Dai Y (2011) Organizational reputation: a review. J Manag 37(1):153–184
Leiva R, Ferrero I, Calderòn R (2014) Corporate reputation and corporate ethics: looking good or doing well. Universidad de Navarra. Working Paper n. 05/14
Milbourn TT (2003) CEO reputation and stock-based compensation. J Financ Econ 68(2):233–262CrossRef
Miller GS (2006) The press as a watchdog for accounting fraud. J Account R 44(5):1001–1033CrossRef
Patarnello A (2010) Il rischio reputazionale: caratteristiche e collocazione nel sistema dei rischi della banca. In: Anolli M, Rajola F (eds) Il rischio di reputazione e di non conformità. Strumenti e metodi per la governance e la gestione operativa. Bancaria Editrice, Roma
Plunus S, Gillet R, Hübner G (2012) Reputational damage of operational loss on the bond market: evidence from the financial industry. Int Rev Finan Anal 24(4):66–73CrossRef
Regan L (2008) A framework for integrating reputation risk into the enterprise risk management process. J Financ Transf 22:187–194
Rindova VP, Williamson IO, Petkova AP et al (2005) Being good or being known: an empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Acad Manag J 48(6):1033–1049CrossRef
Romenti S (2006) Corporate reputation, crisis management and stakeholders partnerships. An Italian case study. Paper presented at Iran 3rd International Conference on Public Relations, Teheran, 16–17 November
Ruiz B, Esteba A, Gutierrez S (2014) Determinants of reputation of leading Spanish financial institutions among their customers in a context of economic crisis. Bus Res Q 17(4):259–278CrossRef
Sapienza P, Zingales L (2012) A trust Crisis. Int Rev Financ 12(2):123–131CrossRef
Schwizer P, Soana MG, Maucci G et al (2010) Rischio reputazionale e perdite operative. Un’analisi empirica sulle banche quotate. Bancaria 11:27–48
Shanahan F, Seele P (2015) Shorting Ethos: exploring the relationship between Aristotle’s Ethos and Reputation Management. Corp Reput Rev 18(1):37–49CrossRef
Stansfield G (2006) Some thoughts on reputation and challenges for global financial institutions. Geneva Pap R I-Iss P 31(3):470–479CrossRef
Sturm P (2013) Operational and reputational risk in the European banking industry: the market reaction to operational risk events. J Econ Behav Organ 85(46):191–206CrossRef
Tlou UB, Govender KK (2015) Identifying common reputation drivers for South African banks using media reports. J Econ 6(1):62–73
Trotta A, Iannuzzi A, Cavallaro G et al (2011) Banking reputation and CSR: a stakeholder value approach. In: Gummesson E, Mele C, Polese F (eds) Proceedings of The Naples Forum on Service – Service Dominant Logic, Network and System Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, Giannini, Naples
Van den Bogaerd M, Aerts W (2015) Does media reputation affect properties of accounts payable? Eur Manag J 33(1):19–29CrossRef
Van Schaik DJ, Garcia HF (2007) Reputation management: the key to successful public relations and corporate communication. Routledge, New York, NY
Von der Crone HC, Vetsch J (2009) Reputation and regulation. In: Klewes J, Wreschniok R (eds) Reputation capital, building and maintaining trust in the 21st century. Springer, Heidelberg, pp 179–195
Walker K (2010) A systematic review of the corporate reputation literature: definition, measurement, and theory. Corp Rep Rev 12(4):357–387CrossRef
Walker K, Dyck B (2014) The primary importance of corporate social responsibility and ethicality in corporate reputation: an empirical study. Bus Soc Rev 119(1):147–174CrossRef
Walter I (2013) The value of reputational capital and risk in banking and finance. Int J Bank Account Finance 5(1/2):205–219CrossRef
Walter I (2014) Reputational risk in banking and finance: an issue of individual responsibility? J Risk Manag Finan Ins 7(3):299–305
Wang Y, Lo HP, Hui YV (2003) The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China. Manag Serv Qual 13(1):72–83CrossRef
Winfrey FL, Logan JE (1998) Are reputation and power compensating differentials in CEO compensation? Corp Reput Rev 2(1):61–76CrossRef
Zyglidopoulos S, Phillips N (1999) Responding to reputational crises: a stakeholder perspective. Corp Reput Rev 2(4):333–350CrossRef
Metadaten
Titel
Reputation, Reputational Risk and Reputational Crisis in the Banking Industry: State of the Art and Concepts for Improvements
verfasst von
Annarita Trotta
Antonia Patrizia Iannuzzi
Vincenzo Pacelli
Copyright-Jahr
2016
Buch
Managing Reputation in The Banking Industry

Print ISBN: 978-3-319-28254-1

Electronic ISBN: 978-3-319-28256-5

Copyright-Jahr: 2016

DOI
https://doi.org/10.1007/978-3-319-28256-5_1