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07-02-2022 | Empirical article

Research trends in digital transformation in the service sector: a review based on network text analysis

Authors: Jin Sung Rha, Hong-Hee Lee

Published in: Service Business | Issue 1/2022

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Abstract

Digital transformation has influenced value chain operations of both manufacturing and service firms. This study examined digital transformation in the service sector through network text analysis of 330 related articles published during the past 10 years. The selected papers’ keyword link relations were analyzed to create network maps of research topics, ranging from traditional to emerging ideas of researchers. Dominant research topics and their clusters were identified using centrality and community analyses, and research trends were identified. The results of this study will help researchers and practitioners in the relevant fields capture the overall picture of the field.

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Title: Research trends in digital transformation in the service sector: a review based on network text analysis
Authors: Jin Sung Rha
Hong-Hee Lee
Publication date: 07-02-2022
Publisher: Springer Berlin Heidelberg
Published in: Service Business / Issue 1/2022
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-022-00481-0

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