Skip to main content
Top

2016 | OriginalPaper | Chapter

Rethinking Public Transport Services for the Elderly Through a Transgenerational Design Approach

Authors : Roberta Grimaldi, Antonio Opromolla, Giovanni Andrea Parente, Eliseo Sciarretta, Valentina Volpi

Published in: Human Aspects of IT for the Aged Population. Healthy and Active Aging

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

In discussing the city suitability to people’s needs, generally a special attention has been given to people with special needs, e.g. the elderly. In this sense, most of the research about accessible cities has focused on the architectural design of public spaces, aiming at ensuring the access to urban places through the removal of architectural barriers. However, as technologies have been diffusing in many different city services, it also should be given attention to the constraints derived from this unavoidable change affecting the elderly life. The focus is on the potential of the technologies for improving the elderly city experience. In this paper the authors, starting from the principles of the transgenerational design, focus on how the technologies applied to the public transportation services could improve citizen experience and promote really inclusive mobility services.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
1.
go back to reference Anthopoulos, L.G.: Understanding the smart city domain: a literature review. In: Bolivar, M.P. (ed.) Transforming City Governments for Successful Smart Cities. Public Administration and Information Technology Series: New York, vol. 8, pp. 9–21. Springer International Publishing, New York (2015)CrossRef Anthopoulos, L.G.: Understanding the smart city domain: a literature review. In: Bolivar, M.P. (ed.) Transforming City Governments for Successful Smart Cities. Public Administration and Information Technology Series: New York, vol. 8, pp. 9–21. Springer International Publishing, New York (2015)CrossRef
2.
go back to reference Cocchia, A.: Smart and digital city: a systematic literature review. In: Dameri, R.P., Rosenthal-Sabroux, C. (eds.) Smart City: How to Create Public and Economic Value with High Technology in Urban Space. Progress in IS Series, pp. 13–43. Springer International Publishing, New York (2014) Cocchia, A.: Smart and digital city: a systematic literature review. In: Dameri, R.P., Rosenthal-Sabroux, C. (eds.) Smart City: How to Create Public and Economic Value with High Technology in Urban Space. Progress in IS Series, pp. 13–43. Springer International Publishing, New York (2014)
3.
go back to reference Schaffers, H., Komninos, N., Pallot, M., Trousse, B., Nilsson, M., Oliveira, A.: Smart cities and the future internet: towards cooperation frameworks for open innovation. In: Domingue, J., et al. (eds.) The Future Internet. LNCS, vol. 6656, pp. 431–446. Springer, Heidelberg (2011)CrossRef Schaffers, H., Komninos, N., Pallot, M., Trousse, B., Nilsson, M., Oliveira, A.: Smart cities and the future internet: towards cooperation frameworks for open innovation. In: Domingue, J., et al. (eds.) The Future Internet. LNCS, vol. 6656, pp. 431–446. Springer, Heidelberg (2011)CrossRef
4.
go back to reference Anttiroiko, A., Valkama, P., Bailey, S.J.: Smart cities in the new service economy: building platforms for smart services. AI Soc. 29(3), 323–334 (2014)CrossRef Anttiroiko, A., Valkama, P., Bailey, S.J.: Smart cities in the new service economy: building platforms for smart services. AI Soc. 29(3), 323–334 (2014)CrossRef
5.
go back to reference Kitchin, R.: The real-time city? Big data and smart urbanism. GeoJournal 79(1), 1–14 (2014)CrossRef Kitchin, R.: The real-time city? Big data and smart urbanism. GeoJournal 79(1), 1–14 (2014)CrossRef
6.
go back to reference Rogers, E.M.: Diffusion of innovations. Simon and Schuster, New York (2010) Rogers, E.M.: Diffusion of innovations. Simon and Schuster, New York (2010)
7.
go back to reference Hernandez-Encuentra, E., Pousada, M., Gómez-Zúñiga, B.: ICT and older people: beyond usability. Educ. Gerontol. 35(3), 226–245 (2009)CrossRef Hernandez-Encuentra, E., Pousada, M., Gómez-Zúñiga, B.: ICT and older people: beyond usability. Educ. Gerontol. 35(3), 226–245 (2009)CrossRef
8.
go back to reference Hanson, V.L.: Influencing technology adoption by older adults. Interact. Comput. 22(6), 502–509 (2010)CrossRef Hanson, V.L.: Influencing technology adoption by older adults. Interact. Comput. 22(6), 502–509 (2010)CrossRef
9.
go back to reference Magnusson, L., Hanson, E., Borg, M.: A literature review study of information and communication technology as a support for frail older people living at home and their family carers. Technol. Disabil. 16(4), 223–235 (2004) Magnusson, L., Hanson, E., Borg, M.: A literature review study of information and communication technology as a support for frail older people living at home and their family carers. Technol. Disabil. 16(4), 223–235 (2004)
10.
go back to reference Milligan, C.: There’s No Place Like Home: Place and Care in an Ageing Society. Ashgate Publishing Ltd., Farnham (2012) Milligan, C.: There’s No Place Like Home: Place and Care in an Ageing Society. Ashgate Publishing Ltd., Farnham (2012)
11.
go back to reference Blaschke, C.M., Freddolino, P.P., Mullen, E.E.: Ageing and technology: a review of the research literature. Br. J. Soc. Work 39(4), 641–656 (2009)CrossRef Blaschke, C.M., Freddolino, P.P., Mullen, E.E.: Ageing and technology: a review of the research literature. Br. J. Soc. Work 39(4), 641–656 (2009)CrossRef
12.
go back to reference Augusto, J.C., Nakashima, H., Aghajan, H.: Ambient intelligence and smart environments: a state of the art. In: Nakashima, H., Aghajan, H., Augusto, J.C. (eds.) Handbook of Ambient Intelligence and Smart Environments, pp. 3–31. Springer, US (2010)CrossRef Augusto, J.C., Nakashima, H., Aghajan, H.: Ambient intelligence and smart environments: a state of the art. In: Nakashima, H., Aghajan, H., Augusto, J.C. (eds.) Handbook of Ambient Intelligence and Smart Environments, pp. 3–31. Springer, US (2010)CrossRef
13.
go back to reference Acebillo, J.: UrbAging: designing urban space for an ageing society. In: NFP 54, SNF, Bern (2009) Acebillo, J.: UrbAging: designing urban space for an ageing society. In: NFP 54, SNF, Bern (2009)
14.
go back to reference LoukaitouSideris, A., LevyStorms, L., Brozen, M.: Placemaking for an Aging Population: Guidelines for Senior-Friendly Parks. UCLA Lewis Center for Regional Policy Studies, Los Angeles (2014) LoukaitouSideris, A., LevyStorms, L., Brozen, M.: Placemaking for an Aging Population: Guidelines for Senior-Friendly Parks. UCLA Lewis Center for Regional Policy Studies, Los Angeles (2014)
15.
go back to reference Williams, K.: Spatial planning, urban form and sustainable transport: an introduction. In: Williams, K. (ed.) Spatial Planning, Urban Form and Sustainable Transport, pp. 1–13. Ashgate Publishing Ltd., Aldershot (2005) Williams, K.: Spatial planning, urban form and sustainable transport: an introduction. In: Williams, K. (ed.) Spatial Planning, Urban Form and Sustainable Transport, pp. 1–13. Ashgate Publishing Ltd., Aldershot (2005)
16.
go back to reference Vigoda, E.: From responsiveness to collaboration: Governance, citizens, and the next generation of public administration. Pub. Adm. Rev. 62(5), 527–540 (2002)CrossRef Vigoda, E.: From responsiveness to collaboration: Governance, citizens, and the next generation of public administration. Pub. Adm. Rev. 62(5), 527–540 (2002)CrossRef
17.
go back to reference Gilhooly, M., Hamilton, K., O’Neill, M., Gow, J., Webster, N., Pike, F.: Transport and ageing: extending quality of life via public and private transport. In: ESRC Research Findings from the Growing Older Programme 16. Economic and Social Research Council Swindon, Wiltshire (2003) Gilhooly, M., Hamilton, K., O’Neill, M., Gow, J., Webster, N., Pike, F.: Transport and ageing: extending quality of life via public and private transport. In: ESRC Research Findings from the Growing Older Programme 16. Economic and Social Research Council Swindon, Wiltshire (2003)
18.
go back to reference Eurostat: Eurostat Regional Yearbook 2014. Publications Office of the European Union, Luxembourg (2014) Eurostat: Eurostat Regional Yearbook 2014. Publications Office of the European Union, Luxembourg (2014)
19.
go back to reference Bekiaris, E., Panou, M., Mousadakou, A.: Elderly and disabled travelers needs in infomobility services. In: Stephanidis, C. (ed.) HCI 2007. LNCS, vol. 4554, pp. 853–860. Springer, Heidelberg (2007) Bekiaris, E., Panou, M., Mousadakou, A.: Elderly and disabled travelers needs in infomobility services. In: Stephanidis, C. (ed.) HCI 2007. LNCS, vol. 4554, pp. 853–860. Springer, Heidelberg (2007)
20.
go back to reference Fischer, G., Sullivan J.F.: Human-centered public transportation systems for persons with cognitive disabilities. In: Proceedings of the Seventh Participatory Design Conference, Malmő, Sweden, June 23–25, pp. 194–198 (2002) Fischer, G., Sullivan J.F.: Human-centered public transportation systems for persons with cognitive disabilities. In: Proceedings of the Seventh Participatory Design Conference, Malmő, Sweden, June 23–25, pp. 194–198 (2002)
21.
go back to reference Tranter, R.T., Slater, R., Vaughan, N.: Barriers to mobility: physically disabled and frail elderly people in their local outdoor environment. Int. J. Rehabil. Res. 14(4), 303–312 (1991)CrossRef Tranter, R.T., Slater, R., Vaughan, N.: Barriers to mobility: physically disabled and frail elderly people in their local outdoor environment. Int. J. Rehabil. Res. 14(4), 303–312 (1991)CrossRef
22.
go back to reference Phillips, J., Walford, N., Hockey, A., Foreman, N., Lewis, M.: Older people and outdoor environments: pedestrian anxieties and barriers in the use of familiar and unfamiliar spaces. Geoforum 47, 113–124 (2013)CrossRef Phillips, J., Walford, N., Hockey, A., Foreman, N., Lewis, M.: Older people and outdoor environments: pedestrian anxieties and barriers in the use of familiar and unfamiliar spaces. Geoforum 47, 113–124 (2013)CrossRef
23.
go back to reference Hanson, J.: The Inclusive City, What Active Ageing Might Mean for Urban Design, pp. 143–145. University College, London (2002) Hanson, J.: The Inclusive City, What Active Ageing Might Mean for Urban Design, pp. 143–145. University College, London (2002)
24.
go back to reference Parker, C.J., May, A., Mitchell, V., Burrows, A.: Capturing volunteered information for inclusive service design: potential benefits and challenges. Des. J. 16(2), 197–218 (2013) Parker, C.J., May, A., Mitchell, V., Burrows, A.: Capturing volunteered information for inclusive service design: potential benefits and challenges. Des. J. 16(2), 197–218 (2013)
25.
go back to reference Bogren, L., Fallman, D., Henje, C.: User-centered inclusive design: making public transport accessible. In: International Conference on Inclusive Design–Royal College of Art, London, UK (2009) Bogren, L., Fallman, D., Henje, C.: User-centered inclusive design: making public transport accessible. In: International Conference on Inclusive Design–Royal College of Art, London, UK (2009)
26.
go back to reference Sayago, S., Sloan, D., Blat, J.: Everyday use of computer-mediated communication tools and its evolution over time: an ethnographical study with older people. Interact. Comput. 23(5), 543–554 (2011)CrossRef Sayago, S., Sloan, D., Blat, J.: Everyday use of computer-mediated communication tools and its evolution over time: an ethnographical study with older people. Interact. Comput. 23(5), 543–554 (2011)CrossRef
27.
go back to reference Subasi, Ö., Leitner, M., Hoeller, N., Geven, A., Tscheligi, M.: Designing accessible experiences for older users: user requirement analysis for a railway ticketing portal. Univ. Access Inf. Soc. 10(4), 391–402 (2011)CrossRef Subasi, Ö., Leitner, M., Hoeller, N., Geven, A., Tscheligi, M.: Designing accessible experiences for older users: user requirement analysis for a railway ticketing portal. Univ. Access Inf. Soc. 10(4), 391–402 (2011)CrossRef
28.
go back to reference Grotenhuis, J.W., Wiegmans, B.W., Rietveld, P.: The desired quality of integrated multimodal travel information in public transport: customer needs for time and effort savings. Transp. Policy 14(1), 27–38 (2007)CrossRef Grotenhuis, J.W., Wiegmans, B.W., Rietveld, P.: The desired quality of integrated multimodal travel information in public transport: customer needs for time and effort savings. Transp. Policy 14(1), 27–38 (2007)CrossRef
29.
go back to reference Pirkl, J.J.: Transgenerational Design: Products for an Aging Population. Van Nostrand Reinhold Company, New York (1994) Pirkl, J.J.: Transgenerational Design: Products for an Aging Population. Van Nostrand Reinhold Company, New York (1994)
30.
go back to reference Pirkl, J.J., Babic, A.L.: Guidelines and Strategies for Designing Transgenerational Products: A Resource Manual for Industrial Design Professionals. Copley Publishing, Acton, Massachusetts (1988) Pirkl, J.J., Babic, A.L.: Guidelines and Strategies for Designing Transgenerational Products: A Resource Manual for Industrial Design Professionals. Copley Publishing, Acton, Massachusetts (1988)
32.
go back to reference Cagan, J., Craig, M.V.: Creating Breakthrough Products: Innovation from Product Planning to Program Approval. FT Press, NJ (2002) Cagan, J., Craig, M.V.: Creating Breakthrough Products: Innovation from Product Planning to Program Approval. FT Press, NJ (2002)
33.
go back to reference Rogers, W.A., Fisk, A.D.: Toward a psychological science of advanced technology design for older adults. J. Gerontol. Ser. B: Psychol. Sci. Soc. Sci. 65(6), 645–653 (2010)CrossRef Rogers, W.A., Fisk, A.D.: Toward a psychological science of advanced technology design for older adults. J. Gerontol. Ser. B: Psychol. Sci. Soc. Sci. 65(6), 645–653 (2010)CrossRef
35.
go back to reference Pernice, K., Estes, J., Nielsen, J.: Senior Citizens (Ages 65 and older) on the Web. Nielsen Norman Group (2013) Pernice, K., Estes, J., Nielsen, J.: Senior Citizens (Ages 65 and older) on the Web. Nielsen Norman Group (2013)
Metadata
Title
Rethinking Public Transport Services for the Elderly Through a Transgenerational Design Approach
Authors
Roberta Grimaldi
Antonio Opromolla
Giovanni Andrea Parente
Eliseo Sciarretta
Valentina Volpi
Copyright Year
2016
DOI
https://doi.org/10.1007/978-3-319-39949-2_38