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2019 | OriginalPaper | Chapter

Robotic Process Automation: Systematic Literature Review

Authors : Lucija Ivančić, Dalia Suša Vugec, Vesna Bosilj Vukšić

Published in: Business Process Management: Blockchain and Central and Eastern Europe Forum

Publisher: Springer International Publishing

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Abstract

Robotic process automation (RPA) emerges as a new technology which is focused on automation of repetitive, routine, rule-based human tasks, aiming to bring benefits to the organizations that decide to implement such software solution. Since RPA is a relatively new technology available on the market, the scientific literature on the topic is still scarce. Therefore, this paper aims to investigate how academic community defines RPA and to which extent has it been investigated in the literature in terms of the state, trends, and application of RPA. Moreover, the difference between RPA and business process management is also addressed. In order to do so, the systematic literature review (SLR) based on Web of Science and Scopus databases has been conducted. The paper provides the results of the conducted SLR on RPA providing an overview of the RPA definitions and practical usage as well as benefits of its implementation in different industries.

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Title: Robotic Process Automation: Systematic Literature Review
Authors: Lucija Ivančić
Dalia Suša Vugec
Vesna Bosilj Vukšić
Publisher: Springer International Publishing
Book: Business Process Management: Blockchain and Central and Eastern Europe Forum
Print ISBN: 978-3-030-30428-7

Electronic ISBN: 978-3-030-30429-4

Copyright Year: 2019
DOI: https://doi.org/10.1007/978-3-030-30429-4_19

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