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A New Service Class Scheme for Service Innovation in Japanese Automation Industry Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Service Data Model in Design Support System for Sightseeing Tours

Authors : Toshiki Mizushima, Jun Hirota, Kazuya Oizumi, Kazuhiro Aoyama

Published in: Serviceology for Smart Service System

Publisher: Springer Japan

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Abstract

This paper proposes a data structure definition of the tourism resources that will help tour designers determine tourists’ fundamental needs based on their requests and design their tours more efficiently. This study analyzes tour services and divides the information useful in proposing services, based on tourists’ requests, into three types: geographical, time, and meaning information. This paper employs those three types of information to define two indexes for use in proposing services that match customer requests.

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previous chapter Design Support System for Sightseeing Tours
next chapter Design of a Localized Science Education Program for Cultivating an Intergenerational Community
Literature
1.
2.
Hirota J., 2014, Design of Sightseeing Tours Considering the Influence of the Stakeholders, University of Tokyo.
3.
Shimomura Y., Hara T., Watanabe K., Sakao T., Arai T., Tomiyama T., 2005, Proposal of the Service Engineering: 1st Report, Service Modeling Technique for Service Engineering, Transactions of the Japan Society of Mechanical Engineers,71: 315–322.
4.
Kitai Y., Oki, K., Chiba, R., Shimomura Y., 2010, Construction of Design Knowledge Base for Service Design, Design & Systems Conference, 20.
5.
Sampson, S., Froehle, C., 2006, Foundations and Implications of a Proposed Unified Services Theory, Productions and Operations Management, 15: 329–343.CrossRef
6.
Uehara H., Shimada, K., Endo, T., 2012, Sightseeing Location Recommendation Using Tourism Information on The Web, IEICE Technical Report, 112:13–18.
7.
Tarui Y., 2011, Recommendation System of Tourist Site Using Collaborative Filtering Method and Contents Analysis Method, Bulletin of the Faculty of Management Information Sciences, Jobu University, 36:1–14.
8.
Yosuke O., Kazuhiro A., Kazuya O., Wu, CX, 2013, Tourism Design Information Description Model to Design Support Sightseeing Tours, Service Society of the 1st National Convention.
9.
Kurata Y., Hara T., 2014, CT-Planner4: Toward a More User-Friendly Interactive Day-Tour Planner, Enter 2014, 73–86.
Metadata
Title
Service Data Model in Design Support System for Sightseeing Tours
Authors
Toshiki Mizushima
Jun Hirota
Kazuya Oizumi
Kazuhiro Aoyama
Copyright Year
2017
Publisher
Springer Japan
Book
Serviceology for Smart Service System

Print ISBN: 978-4-431-56072-2

Electronic ISBN: 978-4-431-56074-6

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-4-431-56074-6_7

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