2008 | OriginalPaper | Chapter
Service industry and PLM
Published in: Product Lifecycle Management
Publisher: Springer Berlin Heidelberg
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This chapter examines the concept of service. The chapter will look into a theoretical definition of service and discuss more about the use of PLM principles in service business as well as the practical application PLM in service companies. The chapter also introduces a case example of a company operating in the field of IT-services which has implemented a new service product concept and a PLM system to support the operative use of the concept.