11. Sketching for Digital Human Work

This chapter summarizes and concludes on HWID as a form of socio-technical HCI design under the heading ‘Sketching for digital human work’. It lists the main insights in one display. These include that theorizing for socio-technical HCI should avoid the technological determinism trap, that the HWID platform is a solution to avoid this, and that it should be used as a multi-sided platform, open for interpretation and change, to design and valorize local theory relevant to the local community. Furthermore, it includes four types of socio-technical relation artefacts associated with psychological need finding, socio-technical ideation sketching, socio-technical hypothesis prototyping, and action and design interventions. These insights should be particularly useful to any HCI researcher interested in action-oriented approaches to HCI in organizations and work settings. With the HWID platform, they should be able to involve most stakeholder groups in theorizing about socio-technical HCI and do this in a context and culturally sensitive way. Furthermore, the HWID approach supports consultancy and policy work of importance to many people. The ideal is that workers will be the designers of their own (work) world. Hence, in contrast to some work design methodologies, sketching for human work with the HWID platform is an open and accessible approach.