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2022 | OriginalPaper | Chapter

21. Sub-study 2d: Scale Development

Author : Patrick Meyer

Published in: Managing Robotics in Retail

Publisher: Springer Fachmedien Wiesbaden

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Abstract

Yet, while the findings of sub-study 2c validated the conceptual understanding of customers’ antecedents to SR adoption in retail service systems, Study 2 still lacks ways for scientific scholars and practitioners to quantitatively measure the uncovered drivers and barriers.

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previous chapter Sub-study 2c: Short Survey and Questionnaire
next chapter Discussion and Implications
Footnotes
1
An overview of the initially found 29 papers and the selected 13 papers from which the original items were extracted is provided in Annex C in the electronic supplementary material.
 
2
For instance, the 2 items picked to measure perceived usefulness were based on the scientific work of Song (2017), well aware that Davis (1989), the pioneer of TAM (cf. Part II, Section 8.​1), also provides items to measure perceived usefulness. Nevertheless, Song’s (2017) items were chosen as they are derived from Davis (1989) and are additionally adapted for the context of SRs in retailing (cf. Song, 2017).
 
Metadata
Title
Sub-study 2d: Scale Development
Author
Patrick Meyer
Copyright Year
2022
Book
Managing Robotics in Retail

Print ISBN: 978-3-658-37499-0

Electronic ISBN: 978-3-658-37500-3

Copyright Year: 2022

DOI
https://doi.org/10.1007/978-3-658-37500-3_21

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