2011 | OriginalPaper | Chapter
Technology Support via Telephone – to Elderly and People with Disability
Authors : Lars Johansson, Claes Tjäder
Published in: Universal Access in Human-Computer Interaction. Design for All and eInclusion
Publisher: Springer Berlin Heidelberg
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There is a number of persons lacking basic knowledge about computers and other IT-related products and equipment. When facing problems there is a need to ask someone. A telephone support function could be a way to include people.