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An Activity Theory Approach to Intuitiveness: From Artefact to Process Read chapter Read first chapter

2015 | OriginalPaper | Chapter

The Closer the Better: Effects of Developer-User Proximity for Mutual Learning

Authors : Sturla Bakke, Tone Bratteteig

Published in: Human-Computer Interaction: Design and Evaluation

Publisher: Springer International Publishing

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Abstract

In this paper we report from a software development project, where much attention was given to the users – so much, in fact, that the developers moved in with them and stayed. Our aim has been to understand the effects of this level of proximity in the cooperation between developers and users. We discuss the impact on continuous knowledge exchange, organisational structure and accountability when the developers move in. How do the participants experience the mutual learning process? Based on the findings, we offer the two suggestions: (1) that the mutual learning necessary for establishing a common understanding of the character of a user-centred software system and its intuitive operation has a greater possibility of succeeding when developers and participating users are located in the immediate vicinity of each other, and (2) the impact on user interface design is visible through early user participation, leading to the sense of user interfaces facilitating an immediate user interaction.

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Footnotes
1
OTIS: Odfjell Tankers Information System. The system has, since January 1. 2015, been replaced by IMOS (Integrated Maritime Operations System, by Veson Nautical).
 
2
Umoe Consulting.
 
3
The boat’s position in the water.
 
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Metadata
Title
The Closer the Better: Effects of Developer-User Proximity for Mutual Learning
Authors
Sturla Bakke
Tone Bratteteig
Copyright Year
2015
Book
Human-Computer Interaction: Design and Evaluation

Print ISBN: 978-3-319-20900-5

Electronic ISBN: 978-3-319-20901-2

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-20901-2_2