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A New Service Class Scheme for Service Innovation in Japanese Automation Industry Read chapter Read first chapter

2017 | OriginalPaper | Chapter

The Efficient Provision of Culture-Sensitive Services: A Modularization Approach

Authors : Andreas Janson, Christoph Peters, Jan Marco Leimeister

Published in: Serviceology for Smart Service System

Publisher: Springer Japan

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Abstract

This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived differently in diverse cultures. To this end, a process model is described based on culture theory and systematic modularization in order to identify culture-specific and culture-independent components of a learning service for its consideration within global service provision. This contribution to practice is complemented by the theoretical contribution of the inclusion of culture-theoretical components into service modularization.

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Metadata
Title
The Efficient Provision of Culture-Sensitive Services: A Modularization Approach
Authors
Andreas Janson
Christoph Peters
Jan Marco Leimeister
Copyright Year
2017
Publisher
Springer Japan
Book
Serviceology for Smart Service System

Print ISBN: 978-4-431-56072-2

Electronic ISBN: 978-4-431-56074-6

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-4-431-56074-6_17

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