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Journal of Business Ethics
Published in: Journal of Business Ethics 3/2012

01-10-2012

The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigation

Authors: Kristen Bell DeTienne, Bradley R. Agle, James C. Phillips, Marc-Charles Ingerson

Published in: Journal of Business Ethics | Issue 3/2012

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Abstract

Moral stress is an increasingly significant concept in business ethics and the workplace environment. This study compares the impact of moral stress with other job stressors on three important employee variables—fatigue, job satisfaction, and turnover intentions—by utilizing survey data from 305 customer-contact employees of a financial institution’s call center. Statistical analysis on the interaction of moral stress and the three employee variables was performed while controlling for other types of job stress as well as demographic variables. The results reveal that even after including the control variables in the statistical models, moral stress remains a statistically significant predictor of increased employee fatigue, decreased job satisfaction, and increased turnover intentions. Implications for future research and for organizations are discussed.
previous article Moral Reasoning in Computer-Based Task Environments: Exploring the Interplay between Cognitive and Technological Factors on Individuals’ Propensity to Break Rules

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Metadata
Title
The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigation
Authors
Kristen Bell DeTienne
Bradley R. Agle
James C. Phillips
Marc-Charles Ingerson
Publication date
01-10-2012
Publisher
Springer Netherlands
Published in
Journal of Business Ethics / Issue 3/2012
Print ISSN: 0167-4544
Electronic ISSN: 1573-0697
DOI
https://doi.org/10.1007/s10551-011-1197-y

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