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Methodology for Generating Individualised Trajectories from Experiments Read chapter Read first chapter

2016 | OriginalPaper | Chapter

The Relationship Between the Waiting Crowd and the Average Service Time

Authors : Oliver Handel, André Borrmann

Published in: Traffic and Granular Flow '15

Publisher: Springer International Publishing

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Abstract

In this paper the relationship between the waiting crowd and the service time—the average duration to serve one single customer—is evaulated in the context of vendor stands (e.g. food stands, concession stands or kiosks). Drawing from traditional analytic queuing theory, a distribution function for the service time that remains steady is generally used. This steady state assumption is questioned in this paper by using computer simulation, empirical observation and qualitative reasoning. On the one hand, the impact of the amount of people waiting on the average duration of service time is examined. On the other hand, the effects of crowding on the choice of a customer are evaluated as well. Within this context different causal feedback relationships are identified that are expected to be of fundamental importance. The paper concludes that for the endogenisation of the service time, the incorporation of these feedback relationships is key to obtain more accurate results.

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previous chapter How Do People Queue? A Study of Different Queuing Models
next chapter How Do We Wait? Fundamentals, Characteristics, and Modelling Implications
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Metadata
Title
The Relationship Between the Waiting Crowd and the Average Service Time
Authors
Oliver Handel
André Borrmann
Copyright Year
2016
Book
Traffic and Granular Flow '15

Print ISBN: 978-3-319-33481-3

Electronic ISBN: 978-3-319-33482-0

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-33482-0_27

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