The Supervision of Office Staff

Management and supervision is largely about getting results through other people, and this means getting them to commit themselves to their work. That is, the manager is concerned with their motivation, his own leadership, and with building his staff into a cohesive team. The skills required for this include setting targets, briefing staff, giving instructions, and monitoring the performance of staff. In addition, the manager must also develop his or her own skills of personal effectiveness by managing his or her own time efficiently, delegating where appropriate, and focusing their major effort on important rather than less important jobs.

Use this chart to plan your study schedule.

Work through Sections 1–3 of the Workbook on the factors that contribute to high levels of motivation and how to use this knowledge; the strengths and weaknesses of different styles of leadership; and how to build your staff into an effective team.