Skip to main content
Top
Published in: Group Decision and Negotiation 2/2016

14-05-2015

Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study

Authors: Xusen Cheng, Guopeng Yin, Aida Azadegan, Gwendolyn Kolfschoten

Published in: Group Decision and Negotiation | Issue 2/2016

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Trust is referred to as a key facilitator in team collaboration as it is an important condition for information sharing. In this paper, we investigate factors associated with the establishment of trust in hybrid teams that collaborate virtually as well as face-to-face. Furthermore, we deliver an instrument to understand trust development in teams. We describe exploratory results of the instrument by running experiments with teams of collaborating students in China and Netherlands. Quantitative and qualitative analysis has been used to analyze these data. Finally, in the analysis of the experiments we describe initial patterns of trust development in groups from both individual and group perspectives, in two different cultural contexts.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Appendix
Available only for authorised users
Literature
go back to reference Abdul-Rahman A, Hailes S (2000) Supporting trust in virtual communities. In: Proceedings of the 33th Hawaii international conference on system sciences. Hawaii, USA. IEEE Press, pp 4–7 Abdul-Rahman A, Hailes S (2000) Supporting trust in virtual communities. In: Proceedings of the 33th Hawaii international conference on system sciences. Hawaii, USA. IEEE Press, pp 4–7
go back to reference Azadegan A, Kolfschoten GL (2014) An assessment framework for practicing facilitator. Group Decis Negotiat 23(5):1013–1045CrossRef Azadegan A, Kolfschoten GL (2014) An assessment framework for practicing facilitator. Group Decis Negotiat 23(5):1013–1045CrossRef
go back to reference Beise CM, Niederman F, Mattord H (2004) IT project managers’ perceptions and use of virtual team technologies. Inf Resour Manag J 17(4):73–88CrossRef Beise CM, Niederman F, Mattord H (2004) IT project managers’ perceptions and use of virtual team technologies. Inf Resour Manag J 17(4):73–88CrossRef
go back to reference Bente G, Rüggenberg S, Krämer NC (2004) Social presence and interpersonal trust in avatar-based, collaborative net-communications. In: Proceedings of the 7th annual international workshop on presence. Valencia, Spain, pp 54–61 Bente G, Rüggenberg S, Krämer NC (2004) Social presence and interpersonal trust in avatar-based, collaborative net-communications. In: Proceedings of the 7th annual international workshop on presence. Valencia, Spain, pp 54–61
go back to reference Bøjrn P, Ngwenyama O (2009) Virtual team collaboration: building shared meaning, resolving breakdowns and creating translucence. Inf Syst J 19(3):227–253CrossRef Bøjrn P, Ngwenyama O (2009) Virtual team collaboration: building shared meaning, resolving breakdowns and creating translucence. Inf Syst J 19(3):227–253CrossRef
go back to reference Boss RW (1978) Trust and managerial problem solving revisited. Group Organ Stud 3(3):331–342CrossRef Boss RW (1978) Trust and managerial problem solving revisited. Group Organ Stud 3(3):331–342CrossRef
go back to reference Briggs RO, Kolfschoten GL, de Vreede GJ, Dean DL (2006) Defining key concepts for collaboration engineering. In: Proceedings of the 12th Americas conference on information systems AIS Electronic Library. Acapulco, Mexico, pp 121–128 Briggs RO, Kolfschoten GL, de Vreede GJ, Dean DL (2006) Defining key concepts for collaboration engineering. In: Proceedings of the 12th Americas conference on information systems AIS Electronic Library. Acapulco, Mexico, pp 121–128
go back to reference Briggs RO, de Vreede GJ (2001) ThinkLets, building blocks for concerted collaboration. Delft University of Technology, Delft Briggs RO, de Vreede GJ (2001) ThinkLets, building blocks for concerted collaboration. Delft University of Technology, Delft
go back to reference Briggs RO, de Vreede GJ, Nunamaker JF (2003) Collaboration engineering with ThinkLets to pursue sustained success with group support systems. J Manag Inf Syst 19(4):31–63 Briggs RO, de Vreede GJ, Nunamaker JF (2003) Collaboration engineering with ThinkLets to pursue sustained success with group support systems. J Manag Inf Syst 19(4):31–63
go back to reference Butler JK, Cantrell RS (1984) A behavioral decision theory approach to modeling dyadic trust in superior and subordinates. Psychol Rep 55(1):19–28CrossRef Butler JK, Cantrell RS (1984) A behavioral decision theory approach to modeling dyadic trust in superior and subordinates. Psychol Rep 55(1):19–28CrossRef
go back to reference Cascio WF (2000) Managing a virtual workplace. Acad Manag Exec 14(3):81–90 Cascio WF (2000) Managing a virtual workplace. Acad Manag Exec 14(3):81–90
go back to reference Castelfranchi C, Falcone R (1998) Principles of trust for multi-agent systems: cognitive anatomy, social importance and quantification. In: Proceedings of the 3rd international conference on multi-agent systems. France, Paris, pp 72–79 Castelfranchi C, Falcone R (1998) Principles of trust for multi-agent systems: cognitive anatomy, social importance and quantification. In: Proceedings of the 3rd international conference on multi-agent systems. France, Paris, pp 72–79
go back to reference Cheng X, Macaulay L, Zarifis A (2013a) Modeling individual trust in computer mediated teams: a comparison of approaches. Comput Hum Behav 29(4):1733–1741CrossRef Cheng X, Macaulay L, Zarifis A (2013a) Modeling individual trust in computer mediated teams: a comparison of approaches. Comput Hum Behav 29(4):1733–1741CrossRef
go back to reference Cheng X, Macaulay L (2014) Exploring individual trust factors in computer mediated group collaboration: a case study approach. Group Decis Negot 23(3):533–560CrossRef Cheng X, Macaulay L (2014) Exploring individual trust factors in computer mediated group collaboration: a case study approach. Group Decis Negot 23(3):533–560CrossRef
go back to reference Cheng X, Nolan T, Macaulay L (2013b) Don’t give up the community—a viewpoint of trust development in online collaboration. Inf Technol People 26(3):298–318CrossRef Cheng X, Nolan T, Macaulay L (2013b) Don’t give up the community—a viewpoint of trust development in online collaboration. Inf Technol People 26(3):298–318CrossRef
go back to reference Coetzee M, Eloff JHP (2005) Autonomous trust for web services. J Internet Res 15(5):498–507CrossRef Coetzee M, Eloff JHP (2005) Autonomous trust for web services. J Internet Res 15(5):498–507CrossRef
go back to reference Coleman JS (1990) Foundations of social theory. Belknap Press of Harvard University Press, Cambridge, MA Coleman JS (1990) Foundations of social theory. Belknap Press of Harvard University Press, Cambridge, MA
go back to reference Cummings LL, Bromily P (1996) The organizational trust inventory (OTI): development and validation. In: Kramer R, Tyler T (eds) Trust in organizations. Sage, Thousand Oaks, CA, pp 302–330 Cummings LL, Bromily P (1996) The organizational trust inventory (OTI): development and validation. In: Kramer R, Tyler T (eds) Trust in organizations. Sage, Thousand Oaks, CA, pp 302–330
go back to reference Dafoulas G, Macaulay LA (2002) Investigating cultural differences in virtual software teams. Electron J Inf Syst Dev Count 7(4):1–14 Dafoulas G, Macaulay LA (2002) Investigating cultural differences in virtual software teams. Electron J Inf Syst Dev Count 7(4):1–14
go back to reference Daft RL, Lengel RH, Trevino LK (1987) Message equivocality, media selection and manager performance. MIS Q 11(3):335–368CrossRef Daft RL, Lengel RH, Trevino LK (1987) Message equivocality, media selection and manager performance. MIS Q 11(3):335–368CrossRef
go back to reference Dimitrako T (2003) A service-oriented trust management framework. In: Trust reputation, and security: theories and practice. Springer, Berlin, pp 53–72 Dimitrako T (2003) A service-oriented trust management framework. In: Trust reputation, and security: theories and practice. Springer, Berlin, pp 53–72
go back to reference Erikson EH (1963) Childhood and society, 2nd edn. W.W. Norton, New York, NY Erikson EH (1963) Childhood and society, 2nd edn. W.W. Norton, New York, NY
go back to reference Fairholm MR, Fairholm G (2000) Leadership amid the constraints of trust. Leadersh Organ Dev J 21(2): 102–109CrossRef Fairholm MR, Fairholm G (2000) Leadership amid the constraints of trust. Leadersh Organ Dev J 21(2): 102–109CrossRef
go back to reference Fiol CM, O’Connor EJ (2005) Identification in face-to-face, hybrid, and pure virtual teams: untangling the contradictions. Organ Sci 16(1):19–32CrossRef Fiol CM, O’Connor EJ (2005) Identification in face-to-face, hybrid, and pure virtual teams: untangling the contradictions. Organ Sci 16(1):19–32CrossRef
go back to reference Gefen D, Straub DW, Boudreau MC (2000) Structural equation modeling and regression: guidelines for research practice. Commun Assoc Inf Syst 7(4):1–70 Gefen D, Straub DW, Boudreau MC (2000) Structural equation modeling and regression: guidelines for research practice. Commun Assoc Inf Syst 7(4):1–70
go back to reference Greenberg PS, Greenberg RH, Antonucci YL (2007) Creating and sustaining trust in virtual teams. Bus Horiz 50(4):325–333CrossRef Greenberg PS, Greenberg RH, Antonucci YL (2007) Creating and sustaining trust in virtual teams. Bus Horiz 50(4):325–333CrossRef
go back to reference Griffith T, Sawyer J, Neale M (2003) Virtualness and knowledge in teams: managing the love triangle of organizations, individuals, and information technology. MIS Q 27(2):265–287 Griffith T, Sawyer J, Neale M (2003) Virtualness and knowledge in teams: managing the love triangle of organizations, individuals, and information technology. MIS Q 27(2):265–287
go back to reference Hosmer LT (1995) Trust: the connecting link between organizational theory and philosophical ethics. Acad Manag Rev 20(2):379–403 Hosmer LT (1995) Trust: the connecting link between organizational theory and philosophical ethics. Acad Manag Rev 20(2):379–403
go back to reference Hoy WK, Tschannen-Moran M (1999) Five faces of trust: an empirical confirmation in urban elementary schools. J Sch Leadersh 9(3):184–208 Hoy WK, Tschannen-Moran M (1999) Five faces of trust: an empirical confirmation in urban elementary schools. J Sch Leadersh 9(3):184–208
go back to reference Hoy WK, Tschannen-Moran M (2003) The conceptualization and measurement of faculty trust in schools. In: Studies in leading and organising schools. Information Age Publishing, Greenwich, CT Hoy WK, Tschannen-Moran M (2003) The conceptualization and measurement of faculty trust in schools. In: Studies in leading and organising schools. Information Age Publishing, Greenwich, CT
go back to reference Jarvenpaa SL, Knoll K, Leidner DE (1998) Is anybody out there? Antecedents of trust in global virtual teams. J Manag Inf Syst 14(4):29–64CrossRef Jarvenpaa SL, Knoll K, Leidner DE (1998) Is anybody out there? Antecedents of trust in global virtual teams. J Manag Inf Syst 14(4):29–64CrossRef
go back to reference Kee HW, Knox RE (1970) Conceptual and methodological considerations in the study of trust and suspicion. J Confl Resolut 14(3):357–366CrossRef Kee HW, Knox RE (1970) Conceptual and methodological considerations in the study of trust and suspicion. J Confl Resolut 14(3):357–366CrossRef
go back to reference Kirkman BL, Rosen B, Tesluk PE, Gibson CB (2004) The impact of team empowerment on virtual team performance: the moderating role of face-to-face interaction. Acad Manag J 47(2):175–192CrossRef Kirkman BL, Rosen B, Tesluk PE, Gibson CB (2004) The impact of team empowerment on virtual team performance: the moderating role of face-to-face interaction. Acad Manag J 47(2):175–192CrossRef
go back to reference Kolb DG, Collins PD, Lind EA (2008) Requisite connectivity: finding flow in a not-so-flat world. Organ Dyn 37(2):181–189CrossRef Kolb DG, Collins PD, Lind EA (2008) Requisite connectivity: finding flow in a not-so-flat world. Organ Dyn 37(2):181–189CrossRef
go back to reference Kolfschoten GL, Brazier FM (2013) Cognitive load in collaboration: convergence. Group Decis Negot 22(5):975–996CrossRef Kolfschoten GL, Brazier FM (2013) Cognitive load in collaboration: convergence. Group Decis Negot 22(5):975–996CrossRef
go back to reference Kolfschoten GL, Briggs RO, De Vreede GJ, Jacobs PH, Appelman JH (2006) A conceptual foundation of the thinkLet concept for collaboration engineering. Int J Hum Comput Stud 64(7):611–621CrossRef Kolfschoten GL, Briggs RO, De Vreede GJ, Jacobs PH, Appelman JH (2006) A conceptual foundation of the thinkLet concept for collaboration engineering. Int J Hum Comput Stud 64(7):611–621CrossRef
go back to reference Kramer RM (1996) Divergent realities and convergent disappointments in the hierarchic relation: trust and the intuitive auditor at work. In: Trust in organizations. Sage, Thousand Oaks, CA Kramer RM (1996) Divergent realities and convergent disappointments in the hierarchic relation: trust and the intuitive auditor at work. In: Trust in organizations. Sage, Thousand Oaks, CA
go back to reference Lewicki RJ, Bunker BB (1996) Developing and maintaining trust in work relationships. Sage, Thousand Oaks, CA, pp 114–139 Lewicki RJ, Bunker BB (1996) Developing and maintaining trust in work relationships. Sage, Thousand Oaks, CA, pp 114–139
go back to reference Lewis JD, Weigert AJ (1985) Trust as a social reality. Soc Forces 63(4):967–985CrossRef Lewis JD, Weigert AJ (1985) Trust as a social reality. Soc Forces 63(4):967–985CrossRef
go back to reference Luhmann N (1988) Wie ist bewußtsein an kommunikation beteiligt. Materialität der Kommunikation, Frankfurt am Main, Suhrkamp Luhmann N (1988) Wie ist bewußtsein an kommunikation beteiligt. Materialität der Kommunikation, Frankfurt am Main, Suhrkamp
go back to reference Mayer RC, Davis JH, Schoorman FD (1995) An integrative model of organizational trust. Acad Manag Rev 20(3):709–734 Mayer RC, Davis JH, Schoorman FD (1995) An integrative model of organizational trust. Acad Manag Rev 20(3):709–734
go back to reference McKnight DH, Chervany NL (1996) The meanings of trust. Technical Report MISRC 96-04, Management Information Systems Research Center, University of Minnesota, MN McKnight DH, Chervany NL (1996) The meanings of trust. Technical Report MISRC 96-04, Management Information Systems Research Center, University of Minnesota, MN
go back to reference Mishra AK (1996) Organization responses to crisis: the centrality of trust. In: Kramer R, Tyler T (eds) Trust in organizations. Sage, Thousand Oaks, CA, pp 261–287 Mishra AK (1996) Organization responses to crisis: the centrality of trust. In: Kramer R, Tyler T (eds) Trust in organizations. Sage, Thousand Oaks, CA, pp 261–287
go back to reference Nolan T, Brizland R, Macaulay L (2007) Individual trust and development of online business communities. Inf Technol People 20(1):53–71CrossRef Nolan T, Brizland R, Macaulay L (2007) Individual trust and development of online business communities. Inf Technol People 20(1):53–71CrossRef
go back to reference Pinjani P, Palvia P (2013) Trust and knowledge sharing in diverse global virtual teams. Inf Manag 50(4):144–153 Pinjani P, Palvia P (2013) Trust and knowledge sharing in diverse global virtual teams. Inf Manag 50(4):144–153
go back to reference Powell A, Galvin J, Piccoli G (2006) Antecedents to team member commitment from near and far: a comparison between collocated and virtual teams. Inf Technol People 19(4):299–322CrossRef Powell A, Galvin J, Piccoli G (2006) Antecedents to team member commitment from near and far: a comparison between collocated and virtual teams. Inf Technol People 19(4):299–322CrossRef
go back to reference Reid LC (2008) Faculty trust and its impact on voluntary teacher turnover intentions. College of William and Mary, Ann Arbor Reid LC (2008) Faculty trust and its impact on voluntary teacher turnover intentions. College of William and Mary, Ann Arbor
go back to reference Rose J, Schlichter BR (2013) Decoupling, re-engaging: managing trust relationships in implementation projects. Inf Syst J 23(1):5–33CrossRef Rose J, Schlichter BR (2013) Decoupling, re-engaging: managing trust relationships in implementation projects. Inf Syst J 23(1):5–33CrossRef
go back to reference Rotter JB (1967) A new scale for the measurement of interpersonal trust. J Personal Soc Psychol 35(4):651–665 Rotter JB (1967) A new scale for the measurement of interpersonal trust. J Personal Soc Psychol 35(4):651–665
go back to reference Rotter JB (1980) Interpersonal trust, trustworthiness, and gullibility. Am Psychol 35(1):1–7CrossRef Rotter JB (1980) Interpersonal trust, trustworthiness, and gullibility. Am Psychol 35(1):1–7CrossRef
go back to reference Rousseau DM, Sitkin SM, Burr RS, Camerer C (1998) Not so different after all: a cross-discipline view of trust. Acad Manag Rev 23(3):393–404CrossRef Rousseau DM, Sitkin SM, Burr RS, Camerer C (1998) Not so different after all: a cross-discipline view of trust. Acad Manag Rev 23(3):393–404CrossRef
go back to reference Sarker S, Ahuja M, Sarker S, Kirkeby S (2011) The role of communication and trust in global virtual teams: a social network perspective. J Manag Inf Syst 28(1):273–310CrossRef Sarker S, Ahuja M, Sarker S, Kirkeby S (2011) The role of communication and trust in global virtual teams: a social network perspective. J Manag Inf Syst 28(1):273–310CrossRef
go back to reference Shapiro C, Varian HR (1998) Information rules—a strategic guide to the network economy. Harvard Business School Press, Boston, MA Shapiro C, Varian HR (1998) Information rules—a strategic guide to the network economy. Harvard Business School Press, Boston, MA
go back to reference Sharkie R (2005) Precariousness under the new psychological contract: the effect on trust and the willingness to converse and share knowledge. Knowl Manag Res Pract 3(1):37–44CrossRef Sharkie R (2005) Precariousness under the new psychological contract: the effect on trust and the willingness to converse and share knowledge. Knowl Manag Res Pract 3(1):37–44CrossRef
go back to reference Straub D, Boudreau MC, Gefen D (2004) Validation guidelines for IS positivist research. Commun Assoc Inf Syst 13(24):380–427 Straub D, Boudreau MC, Gefen D (2004) Validation guidelines for IS positivist research. Commun Assoc Inf Syst 13(24):380–427
go back to reference Tan YH, Thoen W (2003) Electronic contract drafting based on risk and trust assessment. Int J Electron Commer 7(4):55–71 Tan YH, Thoen W (2003) Electronic contract drafting based on risk and trust assessment. Int J Electron Commer 7(4):55–71
go back to reference Tschannen-Moran M, Hoy WK (2000) A multidisciplinary analysis of the nature, meaning, and measurement of trust. J Educ Res 70(4):547–593 Tschannen-Moran M, Hoy WK (2000) A multidisciplinary analysis of the nature, meaning, and measurement of trust. J Educ Res 70(4):547–593
go back to reference Tschannen-Moran M (2004) Trustworthy leadership: the heart of productive schools. Jossey-Bass, San Francisco, CA Tschannen-Moran M (2004) Trustworthy leadership: the heart of productive schools. Jossey-Bass, San Francisco, CA
go back to reference Von Krogh G, Kazuo I, Nonaka I (2000) Enabling knowledge creation. Oxford University Press, New York, NYCrossRef Von Krogh G, Kazuo I, Nonaka I (2000) Enabling knowledge creation. Oxford University Press, New York, NYCrossRef
go back to reference Wang YD, Emurian HH (2005) An overview of online trust: concepts, elements and implications. Comput Hum Behav 21(1):105–125CrossRef Wang YD, Emurian HH (2005) An overview of online trust: concepts, elements and implications. Comput Hum Behav 21(1):105–125CrossRef
go back to reference Webber R (2002) Editor’s comments. MIS Q 26(1):3–8 Webber R (2002) Editor’s comments. MIS Q 26(1):3–8
go back to reference Williamson OE (1993) Calculativeness, trust, and economic organization. J Law Econ 36(1):453–486CrossRef Williamson OE (1993) Calculativeness, trust, and economic organization. J Law Econ 36(1):453–486CrossRef
go back to reference Wilson JM, Straus SG, McEvily B (2006) All in due time: the development of trust in computer-mediated and face-to-face teams. Organ Behav Hum Decis Process 99(1):16–33CrossRef Wilson JM, Straus SG, McEvily B (2006) All in due time: the development of trust in computer-mediated and face-to-face teams. Organ Behav Hum Decis Process 99(1):16–33CrossRef
go back to reference Yusof SAM, Zakaria N (2012) Exploring the state of discipline on the formation of swift trust within global virtual teams. In: Proceedings of the 45th Hawaii international conference on system sciences. Maui, Hawaii. IEEE Press, pp 475–482 Yusof SAM, Zakaria N (2012) Exploring the state of discipline on the formation of swift trust within global virtual teams. In: Proceedings of the 45th Hawaii international conference on system sciences. Maui, Hawaii. IEEE Press, pp 475–482
Metadata
Title
Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study
Authors
Xusen Cheng
Guopeng Yin
Aida Azadegan
Gwendolyn Kolfschoten
Publication date
14-05-2015
Publisher
Springer Netherlands
Published in
Group Decision and Negotiation / Issue 2/2016
Print ISSN: 0926-2644
Electronic ISSN: 1572-9907
DOI
https://doi.org/10.1007/s10726-015-9442-x

Other articles of this Issue 2/2016

Group Decision and Negotiation 2/2016 Go to the issue