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Business & Information Systems Engineering
Published in: Business & Information Systems Engineering 3/2016

26-02-2016 | Research Paper

Understanding Socio-Technical Impacts Arising from Software-as-a-Service Usage in Companies

A Mixed Method Analysis on Individual Level Data

Authors: Dipl.-Kfm Andreas Jede, Prof. Dr. Frank Teuteberg

Published in: Business & Information Systems Engineering | Issue 3/2016

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Abstract

Given the advantages of Software-as-a-Service (SaaS), such as cost efficiency and flexibility gains, decision-makers increasingly deploy this technology for supporting business processes as well as core business processes. But the impact of SaaS integration on a company’s IT organization often does not become apparent until the implementation is completed. Therefore, this paper examines the perceptions of IT professionals in internal IT departments regarding the effects of SaaS. In order to analyze the changes in the daily work processes of internal IT professionals in companies using SaaS, we start with the design and test of a suitable quantitative research model. In a second step, we conduct triangulation by investigating four SaaS cases from the perspectives of internal IT professionals and end users. This step constitutes the qualitative part of the study. From the empirical results we can deduce that with an increasing SaaS usage level a socio-technical instability emerges in the perceived individual job outcome (e.g., job satisfaction, job acceptance, job significance). This is especially true for IT professionals. Our valuable findings help management to understand the need for balancing both their willingness for SaaS adoption and the socio-technical consequences.
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Appendix
Available only for authorised users
Footnotes
1
The National Institute of Standards and Technology communicates the following definition for cloud computing: “a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction” (Mell and Grance 2011). This paper focuses on a specific service model of cloud computing, namely SaaS, where the services range from simple supporting services, e.g., travel management, up to complex supply chain management systems.
 
2
Despite knowing that IT professionals might as well be end users, we strictly distinguish between the two roles because the respective preconditions differ fundamentally (e.g., fear of losing your job vs. external support).
 
3
Ackermann et al. (2012) define confidentiality as “data can be read only by authorized users”.
 
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Metadata
Title
Understanding Socio-Technical Impacts Arising from Software-as-a-Service Usage in Companies
A Mixed Method Analysis on Individual Level Data
Authors
Dipl.-Kfm Andreas Jede
Prof. Dr. Frank Teuteberg
Publication date
26-02-2016
Publisher
Springer Fachmedien Wiesbaden
Published in
Business & Information Systems Engineering / Issue 3/2016
Print ISSN: 2363-7005
Electronic ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-016-0429-1

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