Top

Published in:

2015 | OriginalPaper | Chapter

Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction

Author : Antonia L. Krummheuer

Published in: Human-Computer Interaction – INTERACT 2015

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

Human-agent interaction (HAI), especially in the field of embodied conversational agents (ECA), is mainly construed as dyadic communication between a human user and a virtual agent. This is despite the fact that many application scenarios for future ECAs involve the presence of others. This paper critiques the view of an ‘isolated user’ and proposes a micro-sociological perspective on the participation roles in HAI. Two examples of an HAI in a public setting point out (1) the ways a variety of participants take part in the interaction, (2) how the construction of the participation roles influences the construction of the agent’s identity, and (3) how HAI, as a mediated interaction, is framed by an asymmetric participation framework. The paper concludes by suggesting various participation roles, which may inform development of ECAs.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Quantifying Object- and Command-Oriented Interaction

next chapter Augmented Happiness: Simple Color Changes Influence Users’ Conceptual Choices

The transcripts are simplified and translated form German [16]. Pauses are shown in brackets. Double brackets indicate nonverbal communication. Square brackets mark overlapping actions. Capital letters indicate stress and text within ** is the message sent to the agent.

The pause in line 9–10 indicates that Dave still might not have understood Max. However, Dave produces the relevant answer to Max’s question (line 12), which gives the communicative basis for continuing the game. On an interactional level, the problem is solved.

Agre, P.E.: Conceptions of the user in computer system design. In: Thomas, P.J. (ed.) The Social and Interactional Dimensions of Human-Computer Interfaces, pp. 67–106. Cambridge University Press, Cambridge (1995)

Aylett, R., Krenn, B., Pelachaud, C., Shimodaira, H. (eds.): Intelligent Virtual Agents. Springer, Berlin (2013)

Blomberg, J.L.: Social interaction and office communication: effects on user’s evaluation of new technologies. In: Kraut, R.E. (ed.) Technology and the Transformation of White-Collar Work, pp. 195–210. Lawrence Erlbaum, Hillsdale (1987)

Cassell, J., Bickmore, T., Campbell, L., Vilhjálmsson, H., Yan, H.: Human conversation as a system framework: designing embodied conversational agents. In: Cassell, J., et al. (eds.) Embodied Conversational Agents, pp. 29–63. MIT Press, Cambridge, Mass. (2000)

Cassell, J., Sullivan, J., Prevost, S., Churchill, E. (eds.): Embodied Conversational Agents. MIT Press, Cambridge (2000)

Heath, C., Hindmarsh, J., Luff, P.: Video in Qualitative Research: Analysing Social Interaction in Everyday Life. Sage, London (2010)

Goffman, E.: Footing. In: Goffman, E. (ed.) Forms of Talk, pp. 124–159. Blackwell, Oxford (1981)

Goffman, E.: The interaction order. Am. Sociol. Rev. 48, 1–17 (1983)CrossRef

Goodwin, C., Goodwin, M.H.: Participation. In: Duranti, A. (ed.) A Companion to Linguistic Anthropology, pp. 222–244. Blackwell, Malden (2004)

10.

Grudin, J.: Interface: an evolving concept. Commun. ACM 36(4), 110–119 (1993)CrossRef

11.

Haase, J.: Computer aus Nutzerperspektive von der Nutzeranalyse zum Interface-Design. DUV, Wiesbaden (2005)CrossRef

12.

Hyysalo, S., Johnson, M.: The user as relational entity. Options that deeper insight into user representations opens for human-centered design. Inf. Technol. People 28(1), 72–89 (2015)CrossRef

13.

Kopp, S., Gesellensetter, L., Krämer, N.C., Wachsmuth, I.: A conversational agent as museum guide – design and evaluation of a real-world application. In: Panayiotopoulos, T., Gratch, J., Aylett, R.S., Ballin, D., Olivier, P., Rist, T. (eds.) IVA 2005. LNCS (LNAI), vol. 3661, pp. 329–343. Springer, Heidelberg (2005)CrossRef

14.

Kopp, S., Jung, B., Lemann, N., Wachsmuth, I.: Max – a multimodal assistant in virtual reality construction. Künstliche Intelligenz 4, 11–17 (2003)

15.

Krummheuer, A.: Conversation analysis, video recordings, and human-computer interchanges. In: Kissmann, U.T. (ed.) Video Interaction Analysis. Methods and Methodology, pp. 59–83. Peter Lang, Frankfurt am Main (2009)

16.

Krummheuer, A.: Interaktion mit virtuellen Agenten? Zur Aneignung eines ungewohnten Artefakts. Lucius & Lucius, Stuttgart (2010)

17.

Levinson, S.C.: Putting linguistics on a proper footing: explorations in Goffman’s concepts of participation. In: Drew, P., Wootton, A. (eds.) Erving Goffman. Exploring the Interaction Order, pp. 161–227. Polity Press, Cambridge (1988)

18.

Moosaei, M., Gonzales, M.J., Riek, L.D.: Naturalistic pain synthesis for virtual patients. In: Bickmore, T., Marsella, S., Sidner, C. (eds.) IVA 2014. LNCS, vol. 8637, pp. 295–309. Springer, Heidelberg (2014)

19.

Mutlu, B., Shiwa,T., Kanda, T., Ishiguro, H., Hagita, N.: Footing in Human-Robot conversation: how robots might shape participant role using gaze cues. In: HRI 2009, March 11–13, La Jolla California, USA (2009)

20.

Rehm, M.: ‘She is just stupid’ – analyzing user-agent interactions in emotional game situations. Interact. Comput. 20, 311–325 (2008)CrossRef

21.

Schegloff, E.A., Jefferson, G., Sacks, H.: The preference for self-correction in the organization of repair in conversation. Language 53(2), 361–382 (1977)CrossRef

22.

Suchman, L.: Human-Machine Reconfigurations Plans and Situated Actions. Cambridge University Press, Cambridge (2007)

23.

Vannini, N., Enz, S., Sapouna, M., Wolke, D., Watson, S., Woods, S., Dautenhahn, K., Hall, L., Paiva, A., André, E.: “Fearnot!”: a computer-based anti-bullying-programme designed to foster peer intervention. Eur. J. Psychol. Educ. 26(1), 21–44 (2011)CrossRef

24.

Woolgar, S.: Configuring the user: the case of usability trials. In: Law, J. (ed.) A Sociology of Monsters: Essays on Power, Technology and Domination, pp. 58–99. Routledge, London (1991)

Title: Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction
Author: Antonia L. Krummheuer
Publisher: Springer International Publishing
Book: Human-Computer Interaction – INTERACT 2015
Print ISBN: 978-3-319-22722-1

Electronic ISBN: 978-3-319-22723-8

Copyright Year: 2015
DOI: https://doi.org/10.1007/978-3-319-22723-8_19

Springer Professional

Abstract

Please log in to get access to your license.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"