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A Method for Analysing Large-Scale UGC Data for Tourism: Application to the Case of Catalonia Read chapter Read first chapter

2015 | OriginalPaper | Chapter

Using Technology to Align the Needs of Corporate Travel Managers with the Functions of Travel Management Companies

Authors : Anneli Douglas, Berendien Lubbe, Jarmo Ritalahti

Published in: Information and Communication Technologies in Tourism 2015

Publisher: Springer International Publishing

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Abstract

This paper investigates how technology affects the functions and role of travel management companies (TMCs). In depth interviews with corporate travel managers of organisations are used to ascertain what the role of the corporate travel manager is, how the TMC supports the travel manager in effectively managing the travel process, and the potential effects of technology on the TMC in the corporate travel process. Findings show that technology is increasingly being used in the travel management process, but that the TMC could still add value in the management of corporate travel if they continue to reinvent themselves, and use technology to their advantage.

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Metadata
Title
Using Technology to Align the Needs of Corporate Travel Managers with the Functions of Travel Management Companies
Authors
Anneli Douglas
Berendien Lubbe
Jarmo Ritalahti
Copyright Year
2015
Book
Information and Communication Technologies in Tourism 2015

Print ISBN: 978-3-319-14342-2

Electronic ISBN: 978-3-319-14343-9

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-14343-9_54

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