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A New Service Class Scheme for Service Innovation in Japanese Automation Industry Read chapter Read first chapter

2017 | OriginalPaper | Chapter

VR|ServE: A Software Toolset for Service Engineering Using Virtual Reality

Authors : Philipp Westner, Sibylle Hermann

Published in: Serviceology for Smart Service System

Publisher: Springer Japan

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Abstract

In service engineering a formalized process model gives the advantage that its complexity is reduced due to abstraction and could simplify the communication by specialists, e.g. business process analysts and IT specialists. At some point a more intuitively and tangible depiction of a service situation is needed. This is the case if people that may be not as versed on the theoretical side, e.g. customers, employees and decision makers, are involved in the creation or evaluation of the process. Therefore, we have developed a visualization toolset for the use with a ServCAD system. This toolset enables the user to visualize relevant parts of the process model as an interactive 3D scene. Changes are consistent on the data model, and each change on the 2D BPM view or in the 3D process scene is stored and presented simultaneously.

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Metadata
Title
VR|ServE: A Software Toolset for Service Engineering Using Virtual Reality
Authors
Philipp Westner
Sibylle Hermann
Copyright Year
2017
Publisher
Springer Japan
Book
Serviceology for Smart Service System

Print ISBN: 978-4-431-56072-2

Electronic ISBN: 978-4-431-56074-6

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-4-431-56074-6_26

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