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Service Business

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01-03-2008 | Original Paper

What do we really know about services?

Author: Gary Akehurst

Published in: Service Business | Issue 1/2008

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Abstract

The inherent characteristics of services are well-known but do we really understand what services are, how services form an essential part of most products produced and delivered today, how services can enhance differentiation, competitiveness and help drive innovation and regional economic development? Sadly despite some 30 years of endeavour the answer is no, and so we need to consider how this problem can realistically be addressed by identifying the key services themes which need intensive long-term research.

next article Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality

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Title: What do we really know about services?
Author: Gary Akehurst
Publication date: 01-03-2008
Publisher: Springer-Verlag
Published in: Service Business / Issue 1/2008
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-006-0015-6

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Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality