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Leading Digital Transformation: The Scandinavian Way Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Wickedness in Design of e-Health Systems for People Diagnosed with Schizophrenia

Author : Susanne Lindberg

Published in: Nordic Contributions in IS Research

Publisher: Springer International Publishing

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Abstract

With the digitisation of society, e-health systems support new contexts that are different from traditional Information Systems contexts, and therefore need to be better understood. In design for complex, new and sensitive contexts, it is not possible to apply known methods and solutions without deeper contextual understanding. The paper intends to answer how the wickedness of the design context when designing digital services for people diagnosed with schizophrenia can be understood – a context that is contradictory and complex, that is, a wicked design context. The paper presents a grounded theory analysis of stakeholder interviews and focus group interviews with people diagnosed with schizophrenia. Four wicked problems are identified: struggle of dependence, contradiction of social interaction, contradiction of trust and counteracting improvement behaviour. The paper also shows the viability of the use of grounded theory for uncovering and describing contextual wickedness.

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previous chapter “Maybe Some Learn It the Hard Way”: A Nexus Analysis of Teachers Mediating Children’s Online Safety
next chapter The ‘Holy Grail’ of Interoperability of Health Information Systems: Challenges and Implications
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Metadata
Title
Wickedness in Design of e-Health Systems for People Diagnosed with Schizophrenia
Author
Susanne Lindberg
Copyright Year
2017
Book
Nordic Contributions in IS Research

Print ISBN: 978-3-319-64694-7

Electronic ISBN: 978-3-319-64695-4

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-64695-4_10

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