ARIS in Cross-Border E-Government — Integrated Automation of Public Services for the InfoCitizen

The enlargement of the European Union will lead to higher cross-national mobility amongst European citizens. This will make public administration interaction across Europe more complicated. To ensure that this interaction does not become a barrier to citizens, European public administrations need to support E-Government in an information, communication and transaction stage, but above all in an integration stage. The interactions of processes from public services need to be integrated in an interoperable infrastructure. Such a solution was developed in the EU project “Info Citizen” on a conceptual and technical level based on ARIS. The solution was proven to be working in a scenario simulating a real curriculum vitae of a mobile European citizen.