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2024 | OriginalPaper | Chapter

Design Principles for Using Business Process Management Systems

Authors : Sebastian Dunzer, Willi Tang, Nico Höchstädter, Sandra Zilker, Martin Matzner

Published in: Business Process Management Workshops

Publisher: Springer Nature Switzerland

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Abstract

Organizations aim to achieve operational excellence to reduce costs and improve the quality of their business processes. Business process management (BPM) enables continuous improvement of business processes. Business process management systems (BPMS) serve as an entry point to BPM activities and afford firms to manage, execute, and automate business processes. This study follows an action design research approach to design a BPMS in use together with a medium-sized German fashion company. We concurrently evaluated the artifact-in-use by tracking performance indicators that are aligned with the company’s objective. As a result of our formalization of learning, we propose seven design principles for using BPMSs to achieve continuous improvement of business processes. These design principles comprise user management, process modeling, automation, logging, monitoring, integration, and case handling.

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Title: Design Principles for Using Business Process Management Systems
Authors: Sebastian Dunzer
Willi Tang
Nico Höchstädter
Sandra Zilker
Martin Matzner
Publisher: Springer Nature Switzerland
Book: Business Process Management Workshops
Print ISBN: 978-3-031-50973-5

Electronic ISBN: 978-3-031-50974-2

Copyright Year: 2024
DOI: https://doi.org/10.1007/978-3-031-50974-2_17

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