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23-01-2024 | Empirical article

Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants

Authors: Susana Fernández-Pérez de la Lastra, Gonzalo Sánchez-Gardey

Published in: Service Business | Issue 1/2024

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Abstract

This study examines the impact of different types of human capital on the performance (reputation, customer satisfaction and organizational efficiency) of haute cuisine restaurants. The human capital is classified in three types: synchronized specialist human capital, sequential specialized human capital and ambidextrous human capital. The data were collected from 152 Spanish haute cuisine restaurants. Linear regressions were used to test the hypotheses. One of the most revealing results shows that ambidextrous human capital has a significant effect on customer satisfaction. This positive effect is a reaffirmation of the link between innovation and customer satisfaction.

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Title: Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Authors: Susana Fernández-Pérez de la Lastra
Gonzalo Sánchez-Gardey
Publication date: 23-01-2024
Publisher: Springer Berlin Heidelberg
Published in: Service Business / Issue 1/2024
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-023-00552-w

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