Issue 1/2024
Content (7 Articles)
Empirical article
A comparative analysis of contactless e-service encounters in online platforms
Sang M. Lee, Soon Goo Hong, DonHee Lee
Correction
Correction: A comparative analysis of contactless e-service encounters in online platforms
Sang M. Lee, Soon Goo Hong, DonHee Lee
Empirical article
Diminishing role of regional uniqueness in preference to shop online amid COVID-19: a longitudinal analysis
Buraj Patrakosol
Empirical article
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Susana Fernández-Pérez de la Lastra, Gonzalo Sánchez-Gardey
Open Access
Empirical article
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance
Mónica Cantó-Primo, Irene Gil-Saura, Marta Frasquet-Deltoro
Open Access
Empirical Article
The impact of internal social responsibility on service employees' job satisfaction and organizational engagement
Loan Thi-Hong Van, Le Dang Lang, Trong Liem-Phuoc Ngo, João Ferreira
Open Access
Empirical article
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Joana Boesche Tomazelli, Simoni F. Rohden, Lélis Balestrin Espartel