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Electronic Commerce Research


Electronic Commerce Research OnlineFirst articles


The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector

Food retailers are lagging behind other industries in implementing innovative mobile solutions offering their services and purchasing processes on their online platforms. Chatbots can be leveraged as an application to provide customer-centric …


Coopetition in a platform ecosystem: from the complementors’ perspective

With the platform owner entering complementors’ product space, the cooperative nature of the platform ecosystem shifts into coopetition, a mixed strategy of cooperation and competition. Since a disproportionately large number of complementors are …


Evolutionary game study on multi-agent collaboration of digital transformation in service-oriented manufacturing value chain

As a development trend of cross-border integration of industries in the digital economy, service-oriented manufacturing has achieved certain research results in the construction of wide value chain. However, in the transition development stage …


Can e-commerce platforms build the resilience of brick-and-mortar businesses to the COVID-19 shock? An empirical analysis in the Chinese retail industry

We proposed a research model that examined the differences between the contributions of large, third-party e-commerce platforms and self-operated e-commerce platforms to businesses’ resilience to the COVID-19 shock. The difference-in-differences …


Ad creative generation using reinforced generative adversarial network

Crafting the right keywords and crafting their ad creatives is an arduous task that requires the collaboration of online marketers, creative directors, data scientists, and possibly linguists. Many parts of this craft are still manual and …

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About this journal

Electronic Commerce Research serves as a catalyst for new research and a forum for disseminating the latest findings in all facets of electronic commerce. The journal’s broad scope encompasses core enabling technologies as well as the implications of these technologies for societies, economies, businesses, and individuals. Readers will find a host of important theoretical and empirical research findings that are leading the way to a better understanding of electronic commerce and its impact.

A sampling of topics as they relate to the internet and electronic commerce include intelligent agents technologies and their impact; economics of electronic commerce; virtual electronic commerce systems; service creation and provisioning; supply chain management through the internet; collaborative learning, gaming, and work; and workflow for electronic commerce applications.

In addition to its regular issues, the journal publishes periodic issues devoted to a single subject area.

Officially cited as: Electron Commer Res

Electronic Commerce Research
Volume 1/2001 - Volume 22/2022
Springer US
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