Top

Group Decision and Negotiation

Published in:

01-05-2014

Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach

Authors: Xusen Cheng, Linda Macaulay

Published in: Group Decision and Negotiation | Issue 3/2014

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

Trust has become more and more important in the context of mixed use of longitudinal face-to-face and computer mediated group collaboration using Group Support System tools. Previous research has investigated trust factors in different dimensions. This paper takes the perspective of individual trust and aims to explore the new trust factors and also their detailed second level trust sub-factors in computer mediated collaboration over time. We have taken the interviews using the student groups during the two year-long collaboration project based case studies. We have validated the previous factors and found seven new trust factors and thirty one sub-factors which are associated with the main factors. Furthermore, based on the new factors, this paper has also designed an innovative trust traffic light model with suggested steps which could be easily used to help analyze the trust factors development over time for future longitudinal studies.

previous article Developing Online Support and Counseling to Enhance Family Dispute Resolution in Australia

next article Menu Dependence and Group Decision Making

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Abramov I, Gordon J (1994) Color appearance: on seeing red-or yellow, or green, or blue. Annu Rev Psychol 45:451–485CrossRef

Adair J (2004) Adair on team building and motivation. Thorogood Publishing Ltd, London

Baier AC (1986) Trust and antitrust. Ethics 96(2):231–260CrossRef

Bajwa DS, Lewis LF, Pervan G (2003) Adoption of collaboration information technologies in australian and US organizations: A comparative study. In: Proceedings of the 36th Hawaii international conference on system sciences, Hawaii

Beise CM, Niederman F, Mattord H (2004) IT project managers’ perceptions and use of virtual team technologies. Inf Resour Manag J 17(4):73–88CrossRef

Bradach JL, Robert GE (1989) Price, authority, and trust: from ideal types to plural forms. Annu Rev Sociol 15(1):97–118CrossRef

Bragge J, Merisalo-Rantanen H, Nurmi A, Tanner L (2007) A Repeatable e-collaboration process based on thinkLets for multi-organization strategy development. Group Decis Negot 16(4):363CrossRef

Briggs RO, de Vreede GJ (2001) ThinkLets, building blocks for concerted collaboration. Delft University of Technology, Delft

Butler JK, Cantrell RS (1984) A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates. Psychol Rep 55:19–28CrossRef

Carmel E (1999) Global software teams: collaborating across borders and time zones. Prentice Hall, Upper Saddle River

Chiu CH, Yang HY, Liang TH, Chen HP (2010) Elementary students’ participation style in synchronous online communication and collaboration. Behav Inf Technol 29(6):571–586CrossRef

Clark MC, Payne RL (1997) The nature and structure of workers’ trust in management. J Organ Behav 18(1):205–224CrossRef

Coleman JS (1990) Foundations of social theory. Belknap Press of Harvard University Press, Cambridge

Costa AC (2003) Work team trust and effectiveness. Pers Rev 32(5):605–623CrossRef

Cummings LL, Bromily P (1996) The organizational trust inventory (OTI): development and validation. In: Kramer R, Tyler T (eds) Trust in organizations. Sage, Thousand Oaks, pp 302–330

Dafoulas G, Macaulay LA (2002) Investigating cultural differences in virtual software teams. Electron J Inf Syst Dev Ctries 7(4):1–14

DeLuca D, Valacich JS (2006) Virtual teams in and out of synchronicity. Inf Technol People 19(4):323–344CrossRef

Deutsch M (1958) Trust and suspicion. J Confl Resolut 2(4):265–279CrossRef

Ebner N (2007) Trust-building in e-negotiation. In: Brennan L, Johnson V (eds) Computer-Mediated Relationships and Trust: Managerial and Organizational Effects. Information Science Publishing, Hershey

Flores F, Solomon RC (1998) Creating trust. Bus Ethics Q 8(2):205–232CrossRef

Frost T, Stimpson DV, Maughan MR (1978) Some correlates of trust. J Psychol 99(1):103–108CrossRef

Friedman B, Kahn P, Howe D (2000) Trust online. Commun ACM 43:34–40CrossRef

Fukuyama F (1995) Trust: the social virtues and the creation of prosperity. Simon & Schuster, New York

Gambetta D (1988) Trust: making and breaking cooperative relations. Basil Blackwell, Oxford

Gillespie N (2003) Measuring trust in work relationships: the behavioural trust inventory. Paper presented at the Annual Meeting of the Academy of Management, Seattle, WA

Gipps C (1994) Developments in educational assessment: what makes a goodtest? Assess Educ 1(3): 283–291

Handy C (1995) Trust and the virtual organization. Harv Bus Rev 73(3):40–48

Hardin R (1993) The street-level epistemology of trust. Polit Soc 21(1):505–529CrossRef

Hosmer LT (1995) Trust: the connecting link between organizational theory and philosophical ethics. Acad Manag Rev 20(2):379–403

Hoy WK, Kupersmith WJ (1985) The meaning and measure of faulty trust. Educ Psychol Res 5(1):1–10

Jarvenpaa SL, Shaw TR, Staples DS (2004) Toward contextualized theories of trust: the role of trust in global virtual teams. Inf Syst Res 15(3):250–267CrossRef

Kolfschoten GL, Hengst-Bruggeling M, de Vreede G (2007) Issues in the design of facilitated collaboration processes. Group Decis Negot 16(4):347CrossRef

Kolfschoten GL, Niederman F, Briggs RO, de Vreede G (2012) Facilitation roles and responsibilities for sustained collaboration support in organizations. J Manag Inf Syst 28(4):129–162CrossRef

Kolfschoten GL, de Vreede G (2009) A design approach for collaboration processes: a multimethod design science study in collaboration engineering. J Manag Inf Syst 26(1):225–256CrossRef

Kwok RC, Ma J (1999) Use of group support system for collaborative assessment. Comput Educ 32(2):109–125CrossRef

Lawler E (1992) The ultimate advantage: creating the high involvement organization. Jossey-Bass, San Francisco

Lee-Kelley L, Crossman A, Cannings A (2004) A social interaction approach to managing the ‘invisibles’ of virtual teams. Ind Manag Data Syst 104(8):650–657CrossRef

Lewicki RJ, Bunker BB (1995) Trust in relationships: a model of trust development and decline. In: Bunker BB, Rubin JZ (eds) Conflict, cooperation, and justice. Jossey-Bass, Francisco, p 1

Lewicki RJ, Bunker BB (1996) Developing and maintaining trust in work relationships. In: Kramer RM, Tyler TR (eds) Trust in organizations: frontiers of theory and research. Sage, Thousand Oaks, pp 114–139

Lewicki RJ, McAllister D, Bies R (1998) Trust and distrust: new relationships and realities. Acad Manag Rev 23(3):439–458

Lewicki RJ, Tomlinson EC, Gillespie N (2006) Models of interpersonal trust development: theoretical approaches, empirical evidence, and future directions. J Manag 32(6):991–1022

Lewis JD, Weigert AJ (1985) Trust as a social reality. Soc Forces 63(4):967–985CrossRef

Ma J (1996) Group decision support system for assessment of problem-based learning. IEEE Trans Educ 39(3):388–393CrossRef

Mayer RC, Davis JH, Schoorman FD (1995) An integrative model of organizational trust. Acad Manag Rev 20(3):709–734

McAllister DJ (1995) Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Acad Manag J 38(1):24–59CrossRef

McConnell JJ (2006) Active and cooperative learning: further tips and tricks. SIGCSE Bull 38(2):24–28CrossRef

McKnight DH, Chervany NL (1996) The meanings of trust. University of Minnesota, Minneapolis

Meyerson D, Weick KE, Kramer RM (1996) Swift trust and temporary groups. In: Kramer M, Tyler TR (eds) Trust in organizations: frontiers of theory and research. Sage, Thousand Oaks, pp 166–195CrossRef

Mishra AK (1996) Organizational responses to crisis: the centrality of trust. In: Kramer R, Tyler T (eds) Trust in organizations. Sage, Thousand Oaks, pp 261–287

Nandhakumar J, Baskerville R (2006) Durability of online team working: patterns of trust”. Inf Technol People 19(4):371–389CrossRef

Nicolay JA (2002) Group assessment in the online learning environment. New Direct Teach Learn 91(1):43–53CrossRef

Nolan T, Brizland R, Macaulay L (2007) Development of individual trust within online communities. J IT People 20(1):53–71

Piccoli G, Ives B (2003) Trust and the unintended effects of behavior control in virtual teams. MIS Q 27(3):365–395

Poole MS (1999) Organizational challenges for the new forms. In: DeSanctis G, Fulk J (eds) Shaping organization form: communication, connection and community. Sage, Thousand Oaks, pp 453–471

Powell A, Galvin J, Piccoli G (2006) Antecedents to team member commitment from near and far: a comparison between collocated and virtual teams. Inf Technol People 19(4):299–322CrossRef

Richards D (2009) Designing project-based courses with a focus on group formation and assessment. ACM Trans Comput Educ 9(1):2–40CrossRef

Rousseau DM, Sitkin SM, Burr RS, Camerer C (1998) Not so different after all: a cross-discipline view of trust. Acad Manag Rev 23(3):393–404CrossRef

Rotter JB (1967) A new scale for the measurement of interpersonal trust. Journal of Personality, Blackwell Synergy

Shapiro DL, Sheppard BH, Cheraskin L (1992) Business on a handshake. Negot J 8(4):365–378CrossRef

Suchan J, Hayzak G (2001) The communication characteristics of virtual teams: a case study. IEEE Trans Prof Commu 44(3):174CrossRef

Tuckman BW, Jensen MC (1977) Stages of small group development revisited. Group Organ Stud 2:419–427CrossRef

Tuckman BW (1965) Developmental sequence in small groups. Psychol Bull 63(6):384–399CrossRef

Tschannen-Moran M, Hoy WK (2000) A multitidiciplinary analysis of the nature, meaning, and measurement of trust. J Educ Res 70(4):547–593

Valois RL, Valois KK (1993) A multi-stage color model. Vis Res 33(8):1053–1065CrossRef

Webber R. (2002) Editor’s comments. MIS Q 26(1):iii-viii

Weinela M, Bannertb M, Zumbachc J, Hopped HU, Malzahnd N (2011) A closer look on social presence as a causing factor in computer-mediated collaboration. Comput Hum Behav 27(1):513–521CrossRef

Williamson OE (1981) The economics of organization: the transaction cost approach. Am J Sociol 87(3):548–577CrossRef

Wilson JM, Straus SG, McEvily B (2006) All in due time: the development of trust in computer-mediated and face-to-face teams. Organ Behav Hum Decis Process 99(1):16–33CrossRef

Yin R (2003) Case study research: design and methods, 3rd edn. Sage, Thousand Oaks

Yin R (2009) Case study research: design and methods, 4th edn. Sage, Thousand Oaks

Title: Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach
Authors: Xusen Cheng
Linda Macaulay
Publication date: 01-05-2014
Publisher: Springer Netherlands
Published in: Group Decision and Negotiation / Issue 3/2014
Print ISSN: 0926-2644
Electronic ISSN: 1572-9907
DOI: https://doi.org/10.1007/s10726-013-9340-z

Springer Professional

Abstract

Please log in to get access to your license.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Other articles of this Issue 3/2014

NegoManage: A System for Supporting Bilateral Negotiations

Developing Online Support and Counseling to Enhance Family Dispute Resolution in Australia

Strategic Investigations of Water Conflicts in the Middle East

Applying Matching Strategies in Climate Change Negotiations

Simulated Negotiation Outcomes Through Recommendation Crowding

Social Planner’s Solution for the Caspian Sea Conflict

Premium Partner