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2022 | OriginalPaper | Chapter

8. Frontstage Service Technology Adoption

Author : Patrick Meyer

Published in: Managing Robotics in Retail

Publisher: Springer Fachmedien Wiesbaden

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Abstract

The terms technology adoption and technology acceptance/resistance are often used interchangeably in literature. Borrowing from Maier et al. (2021), this dissertation understands technology acceptance/resistance as an overarching construct that addresses questions of adoption, usage, discontinuation, and resumption.

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previous chapter Service Systems as a Unit of Analysis
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Footnotes
1
A more comprehensive and sophisticated review of existing, widely used models of technology acceptance/resistance are provided by Lai (2017) and Dwivedi et al. (2012).
 
Metadata
Title
Frontstage Service Technology Adoption
Author
Patrick Meyer
Copyright Year
2022
Book
Managing Robotics in Retail

Print ISBN: 978-3-658-37499-0

Electronic ISBN: 978-3-658-37500-3

Copyright Year: 2022

DOI
https://doi.org/10.1007/978-3-658-37500-3_8

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