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Published in:
2022 | OriginalPaper | Chapter
16. Goal and Structure
Author : Patrick Meyer
Published in: Managing Robotics in Retail
Publisher: Springer Fachmedien Wiesbaden
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Abstract
Part IV will take a closer look at understanding the customers’ perspective of SRs in retail service systems. Study 2 comprises four sub-studies (sub-study 2a–2d). Hitherto, service literature has evaluated distinct service robotic use cases, ranging from functional ones, such as navigation or distributing flyers, to hedonistic ones, such as entertaining customers.