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Published in:
2022 | OriginalPaper | Chapter
36. Goal and Structure
Author : Patrick Meyer
Published in: Managing Robotics in Retail
Publisher: Springer Fachmedien Wiesbaden
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Abstract
Part VI complemented the picture of the three key stakeholders’ antecedents to SR adoption. SRs impact all key stakeholders of the retail service system, all of which expect SRs to act in accord with socially defined roles within the retail service system. To date, understanding how to manage SRs in retail service systems has attracted scant consideration.