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Composing and Orchestrating the Smart Artifacts: Technological and Organizational Challenges Read chapter Read first chapter

2014 | OriginalPaper | Chapter

Guidelines for User Driven Service and E-Service Innovations

Author : Ada Scupola

Published in: Smart Organizations and Smart Artifacts

Publisher: Springer International Publishing

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Abstract

The purpose of this article is to provide a set of guidelines consisting of tools and steps to be used to design service innovations by involving the users. The guidelines are based on an understanding of the service development process as a linear stage process as described by Alam [5] and user roles as described by Nambisan [15]. The tools and steps are illustrated through the way they have been applied to develop and design service and e-service innovations in the case of Roskilde University Library.

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Metadata
Title
Guidelines for User Driven Service and E-Service Innovations
Author
Ada Scupola
Copyright Year
2014
Book
Smart Organizations and Smart Artifacts

Print ISBN: 978-3-319-07039-1

Electronic ISBN: 978-3-319-07040-7

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-3-319-07040-7_22

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