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Service Business
Published in: Service Business 1/2020

07-11-2019 | Empirical article

Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

Author: DonHee Lee

Published in: Service Business | Issue 1/2020

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Abstract

This study empirically examines the effects of the organization’s culture and capabilities on employee commitment to ethical behavior in the healthcare sector. The proposed research model and associated hypotheses were tested using structural equation modeling based on data collected from 228 care team members in hospitals with more than 100 beds in metropolitan areas of South Korea. The findings of the study revealed how hospitals undertake ethical responsibility through organizational capabilities for care services to enhance competitiveness in today’s dynamic environment. The study results present that a well-functioning organizational culture motivates employees for better quality performance through collaboration and ethical work behavior. In addition, the results proved that ethics is an intangible asset that affects an organization’s competitiveness. The study also provides new insights to hospital administrators, institutions, and policymakers about the importance of establishing high ethical standards for interactions with patients and their family members.
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Metadata
Title
Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
Author
DonHee Lee
Publication date
07-11-2019
Publisher
Springer Berlin Heidelberg
Published in
Service Business / Issue 1/2020
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-019-00410-8

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