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01-06-2011 | Empirical article

Improving human capital through knowledge management practices in knowledge-intensive business services

Authors: Daniel Palacios-Marques, Ignacio Gil-Pechuán, Seongbae Lim

Published in: Service Business | Issue 2/2011

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Abstract

This article studies how knowledge management (KM) practices improve human capital. We conceptualize KM practices through six dimensions and test the relationship between each dimension and human capital. The empirical study which was carried out in Spanish firms belonging to the biotechnology and telecommunications industries shows that introducing KM practices has a positive impact on the improvement of human capital. In fact, firms that introduce practices related to continuous learning and the development of an innovative culture that encourages R&D projects improve the skills or abilities of their human capital.

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Title: Improving human capital through knowledge management practices in knowledge-intensive business services
Authors: Daniel Palacios-Marques
Ignacio Gil-Pechuán
Seongbae Lim
Publication date: 01-06-2011
Publisher: Springer-Verlag
Published in: Service Business / Issue 2/2011
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-011-0104-z

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