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01-06-2011 | Review article

Innovation management in service firms: a research agenda

Authors: Lucia Crevani, Kristina Palm, Annika Schilling

Published in: Service Business | Issue 2/2011

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Abstract

This article suggests an agenda for further research on innovation management in service firms. It investigates differences and similarities between issues identified by previous academic research and issues brought up by practitioners within the area of innovation management in service firms. The results show that there are some major differences; for instance, researchers stress a need for formalized processes for development work, while practitioners focus on facilitating innovation in everyday operations. The main conclusion is that in order to bridge the gap between research and practice we would encourage further research on innovation in service firms to (1) conduct micro studies of innovation work, (2) view innovation in the context of everyday operations and (3) focus on co-workers’ innovative potential.

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Based on information provided by the European Commission and OECD.

The excerpts have been translated from Swedish to English by the authors.

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Title: Innovation management in service firms: a research agenda
Authors: Lucia Crevani
Kristina Palm
Annika Schilling
Publication date: 01-06-2011
Publisher: Springer-Verlag
Published in: Service Business / Issue 2/2011
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-011-0109-7

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