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2016 | Book

Advances in Knowledge Management: An Overview Read chapter Read first chapter

Innovations in Knowledge Management

The Impact of Social Media, Semantic Web and Cloud Computing

Editors: Liana Razmerita, Gloria Phillips-Wren, Lakhmi C. Jain

Publisher: Springer Berlin Heidelberg

Book Series : Intelligent Systems Reference Library

Part of: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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About this book

This book discusses emerging trends in the field of managing knowledge work due to technological innovations. The book is organized in 3 sections. The first section, entitled "Managing Knowledge, Projects and Networks", discusses knowledge processes and their use, reuse or generation in the context of an organization. The second section, entitled "Managing Knowledge using Social Media", focuses on factors influencing adoption and usage, the role of social media in managing knowledge, and factors that influence employees' acceptance and participation. The third section brings into discussion new approaches and technologies for acquiring knowledge. The book will be useful to both academics engaged in research in knowledge management and practitioners who are considering or implementing strategies for managing one of their most important resources.

Table of Contents

Frontmatter

Managing Knowledge, Projects and Networks

Frontmatter
Chapter 1. Advances in Knowledge Management: An Overview
Abstract
This chapter briefly overviews the evolution of KM from a historical perspective and discusses core concepts associated with the management of knowledge, projects and networks. We introduce theoretical perspectives that are used in the KM literature, discuss the concept of a networked-centric collaborative organization, and present future technologies in KM including the management of knowledge using social media and intelligent techniques.
Liana Razmerita, Gloria Phillips-Wren, Lakhmi C. Jain
Chapter 2. A Methodology for Systematic Project Knowledge Reuse
Abstract
Managing what we know appears to be one of the challenges of the Knowledge Age that seems to be an insoluble mystery. Despite 40 years of research in the knowledge management field and an overwhelming amount of research providing knowledge management strategies, practitioners are still struggling in managing what they know. Project teams, for example, are repeating mistakes and reinventing already known solutions. In this chapter, we discuss research results in the knowledge management field and emphasize the importance of knowledge reuse. As knowledge only provides an added value when it is actually applied, we focus our research specifically on knowledge reuse and present a new methodology for systematic project knowledge reuse.
Silvia Schacht, Alexander Maedche
Chapter 3. Knowledge Management and Enterprise Social Networking: Content Versus Collaboration
Abstract
Historically, most enterprise knowledge management efforts have been content-based; however, recently firms have begun to focus their knowledge management efforts into collaboration. As a result, enterprises are changing their knowledge management strategy, focusing on collaboration, using enterprise social networking (ESN). This bifurcation has brought attention to user’s potential supply and demand of knowledge for tasks and decision making: Which do they use, content, collaboration or both? This paper investigates three potential theories to analyze that choice. In addition, the bifurcation suggests development of approaches to facilitate the integration of content and collaboration. Further, this paper investigates the role of personal knowledge management in collaboration and content generation. A case study is presented to illustrate some of the concepts generated in this paper. Finally, this paper proposes a number of potential research issues resulting from this investigation.
Daniel E. O’Leary
Chapter 4. Social Media and Employee Affiliation: Networks of Practice as New Supra-Organizational Entities
Abstract
Through social media, companies can apply new forms of communication, collaboration, and knowledge sharing. Employees rely more and more on web communities of practice that share the same experiences and interests, instead of getting input from colleagues. This paper discusses perceived changes in employee affiliation as caused by social media usage by company employees. An empirical evaluation surveyed 316 employees from 49 companies in southeastern Europe. Results indicate that employees who use social media regularly have greater perceived changes in affiliation, with this affiliation more related toward online communities of practice. Our findings can contribute towards developing a more elaborated model of the relationships between employee sense of affiliation and social media usage. This study is among the first to discuss organizational changes caused by social media in companies, namely their influence on changes in affiliation.
Mladen Čudanov, Kathrin Kirchner

Managing Knowledge Using Social Media: Factors Influencing Adoption and Usage

Chapter 5. Studying Social Software Adoption by Management Consultants: Use and Application Categories for Knowledge Management
Abstract
In knowledge management, Enterprise 2.0 applications are thought to have the potential to bridge the gap between technology- and human-oriented paradigms and approaches. Thus far, however, it remains unclear how social applications are ultimately used in knowledge-intensive organizational contexts such as management consultancy. Our study addresses this gap by answering how and to what extent innovative social software applications have been used for job-related purposes. We derive use and application categories which are validated by means of qualitative interviews with management consultants from large firms in the industry, in order to build a comprehensive classification system for the professional use of social software. Stakeholders of our research include scholars and practitioners. Understanding potential redundancies can help design more effective social software suites. Moreover, understanding drivers of user acceptance may provide insights into the optimal composition of social software suites and the purposes for which these applications can be applied.
Malte Martensen, Stephanie Ryschka, Markus Bick
Chapter 6. Social Media Within German Companies—An Interview-Based Analysis
Abstract
Social media like social networks, blogs or wikis provide new possibilities for knowledge sharing in companies. In several studies the usage of social media in companies is already discussed, but it is concentrated on knowledge exchanges with customers and business partners or on quantitative analysis. Instead, in our chapter we employ qualitative analysis to investigate how social media is used for internal knowledge sharing in companies, especially in Germany. The study found that social media is used intensively if employees can benefit from the provided content. Although an open corporate culture and management support can facilitate a wider usage of social media, having a benefit is the main driver for knowledge sharing via social media, regardless of industry, company size, employees’ age, or incentives given to employees.
Kathrin Kirchner, Daniel Stegmann
Chapter 7. Social Media Applications for Knowledge Exchange in Organizations
Requirements, Application, and User Acceptance in Industrial and Scientific Settings
Abstract
With the broad success of Web 2.0, organizations have become interested in using social media for professional applications. To date related research has mainly focused on the social impact of social media. However, little is known about the circumstances under which employees will invest time in using social media, especially the perceived benefits and its barriers within enterprises need further research. Different aspects of organizational knowledge management bring along different requirements for social-media-based solutions. This chapter focusses on providing both a theoretical background on social media acceptance and concepts, as well as empirical findings from practice and research investigating acceptance-relevant needs and demands of social media users in different contexts. Findings from practice corroborate that the complexity of the plethora of communication paths can be supported by social media. Findings from research reveal that regarding the users’ (emotive) needs is critical when dealing with sensitive communication/data. Combining both practice and research tries to bridge the knowledge gap existing in fast paced developments like social media.
André Calero Valdez, Anne Kathrin Schaar, Jens Bender, Susanne Aghassi, Günther Schuh, Martina Ziefle

New Approaches and Technologies for Knowledge Acquisition

Frontmatter
Chapter 8. Context-Aware and Process-Centric Knowledge Provisioning: An Example from the Software Development Domain
Abstract
With the increasing availability of information and knowledge, effective knowledge utilization is becoming a growing and key competency within organizations in various knowledge-intensive fields. One current challenge in process-oriented work, such as that exhibited in new product development projects, is the provisioning of contextually-relevant knowledge to the knowledge workers at the appropriate point in their process. This chapter provides background on technical challenges, referring to the software engineering domain to exemplify these. Thereafter, a practical solution approach based on the Context-aware Software Engineering Environment Event-driven framework (CoSEEEK) is presented. Subsequently, it is shown how automated knowledge provisioning within processes, contextual adaptation of processes, and collaborative process support can be realized.
Gregor Grambow, Roy Oberhauser, Manfred Reichert
Chapter 9. Towards Near Real-Time Social Recommendations for the Enterprise
Abstract
The widespread use of social platforms in contemporary organizations leads to the generation of large amounts of content shared through various social tools. This information is distributed and often unstructured, making it difficult to fully exploit its value in an enterprise context. While Semantic Web technologies allow for publishing meaningful and structured data, major challenges include: (1) real-time integration of distributed social data, and (2) content personalization to identify relevant pieces of information and present them to users to limit the information overload. We propose to combine Semantic Web technologies with standardized transport protocols, such as XMPP, to provide an efficient and open source layer for aggregation of distributed social data in an enterprise. In addition, we propose a personalisation approach, which is able to provide filtered and personalised access on top of such distributed social data.
Benjamin Heitmann, Maciej Dabrowski, Conor Hayes, Keith Griffin
Chapter 10. Enriching Knowledge in Business Process Modelling: A Storytelling Approach
Abstract
The main goal of Business Process Management (BPM) is conceptualising, operationalizing and controlling workflows in organisations based on process models. In this paper we discuss several limitations of the workflow paradigm and suggest that process models can also play an important role in analysing how organisations think about themselves through storytelling. We contrast the workflow paradigm with storytelling through a comparative analysis. We also report a case study where storytelling has been used to elicit and document the practices of an IT maintenance team. This research contributes towards the development of better process modelling languages and tools.
David Simões, Pedro Antunes, Jocelyn Cranefield
Metadata
Title
Innovations in Knowledge Management
Editors
Liana Razmerita
Gloria Phillips-Wren
Lakhmi C. Jain
Copyright Year
2016
Publisher
Springer Berlin Heidelberg
Electronic ISBN
978-3-662-47827-1
Print ISBN
978-3-662-47826-4
DOI
https://doi.org/10.1007/978-3-662-47827-1

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