Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Case Management: An Evaluation of Existing Approaches for Knowledge-Intensive Processes Read chapter Read first chapter

2016 | OriginalPaper | Chapter

Job Construals – Conceptualizing and Measuring Process Participants’ Perception of Process Embeddedness

Authors : Janina Kettenbohrer, Daniel Beimborn, Ina Siebert

Published in: Business Process Management Workshops

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Business Process Standardization (BPS) is an important instrument to enhance an organizations’ competitiveness. A crucial element to achieve BPS is the change-supportive attitude by the affected employees. Previous studies have drawn attention on various determinants of attitude such as the employee’s motivation and culture but also on the broader process and work environment and on an employee’s perception of the embeddedness of their tasks. In this paper, we draw on the latter and on the theoretical concepts of self-construal and task interdependence to develop a theoretical concept named ‘job construals’. To measure the construct, we develop a valid measurement scale. Therefore, we use a card sorting approach with BPM experts to assess the validity of the measure. The contribution of our work lies in understanding the drivers of BPS acceptance and consequently the successful implementation of process standardization initiatives.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Opportunities and Challenges of Process Sharing Platforms in E-Government
next chapter Social-Data Driven Sales Processes in Local Clothing Retail Stores
Literature
1.
Brucker-Kley, E., Kykalová, D., Pedron, C., Luternauer, T., Keller, T.: Business Process Management 2014 - Status quo und Perspektiven eines ganzheitlichen Geschäftsprozessmanagements (Business Process Management 2014 - Status quo and perspectives for comprehensive Business Process Management). vdf Hochschulverl, Zürich (2014)
2.
Kettenbohrer, J., Eckhardt, A., Beimborn, D.: A theoretical perspective on meaningfulness of work and the success of business process standardization initiatives. In: 12th Internationale Tagung Wirtschaftsinformatik, Osnabrück, Germany (2015)
3.
Tenner, A.R., deToro, I.J.: Process Redesign: The Implementation Guide for Managers. Prentice-Hall, Upper Saddle River (2000)
4.
Tumbas, S., Schmiedel, T.: Developing an organizational culture supportive of business process management. In: 11th International Conference on Wirtschaftsinformatik, Leipzig, Germany (2013)
5.
Schmiedel, T., vom Brocke, J., Recker, J.: Which cultural values matter to business process management? Bus. Process Manag. J. 19, 292–317 (2013)CrossRef
6.
vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., Viaene, S.: Ten principles of good business process management. Bus. Process Manag. J. 20, 530–548 (2014)CrossRef
7.
Markus, H.R., Kitayama, S.: Culture and the self: implications for cognition, emotion, and motivation. Psychol. Rev. 98, 224–253 (1991)CrossRef
8.
Triandis, H.C.: The self and social behavior in differing cultural contexts. Psychol. Rev. 96, 506–520 (1989)CrossRef
9.
Shweder, R.A., Bourne, E.J.: Does the concept of the person vary cross-culturally? In: Shweder, R.A., LeVine, R.A. (eds.) Culture Theory: Essays on Mind, Self, and Emotion, pp. 158–199. Cambridge University Press, Cambridge (1984)
10.
Cross, S.E., Bacon, P.L., Morris, M.L.: The relational-interdependent self-construal and relationships. J. Pers. Soc. Psychol. 78, 791–808 (2000)CrossRef
11.
Barrick, M.R., Mount, M.K.: The theory of purposeful work behavior. The role of personality, higher-order goals, and job characteristics. Acad. Manag. Rev. 38, 132–153 (2013)CrossRef
12.
Blaine, B., Crocker, J.: Self-esteem and self-serving biases in reactions to positive and negative events: an integrative review. In: Baumeister, R.F. (ed.) Self-esteem: The Puzzle of Low Self-Regard, pp. 55–85. Plenum Press, New York (1993)CrossRef
13.
Saavedra, R.P., Earley, P.C., van Dyne, L.: Complex interdepedence in task-performing groups. J. Appl. Psychol. 78, 61–72 (1993)CrossRef
14.
Langfred, C.W.: Autonomy and performance in teams: the multilevel moderating effect of task interdependence. J. Manag. 31, 513–529 (2005)
15.
Hackman, J.R., Oldham, G.R.: Development of the job diagnostic survey. J. Appl. Psychol. 60, 159–170 (1975)CrossRef
16.
Kiggundu, M.N.: Task interdependence and the theory of job design. Acad. Manag. Rev. 6, 499–508 (1981)
17.
Thomas, E.J.: Effects of facilitative role interdependence on group functioning. Hum. Relat. 10, 347–366 (1957)CrossRef
18.
Turner, A.N., Lawrence, P.R.: Individual jobs and the worker. Harvard University, Graduate School of Business Administration, Boston (1965)
19.
Münstermann, B., Eckhardt, A., Weitzel, T.: The performance impact of business process standardization: an empirical evaluation of the recruitment process. Bus. Process Manag. J. 16, 29–56 (2010)CrossRef
20.
Borgen, W.A., Butterfield, L.D., Amundson, N.E.: The experience of change and its impact on workers who self-identify as doing well with change that affects their work. J. Employ. Couns. 47, 2–11 (2010)CrossRef
21.
Hammer, M.: What is business process management? In: vom Brocke, J., Rosemann, M. (eds.) Handbook of Business Process Management 1, pp. 3–16. Springer, Heidelberg (2010)CrossRef
22.
McCormack, K.: Business Process Maturity: Theory and Application. BookSurge Publishing, Charleston (2007)
23.
Škrinjar, R., Trkman, P.: Increasing process orientation with business process management: critical practices’. Int. J. Inf. Manage. 33, 48–60 (2013)CrossRef
24.
Pritchard, J., Armistead, C.: Business process management - lessons from european business. Bus. Process Manag. J. 5, 10–35 (1999)CrossRef
25.
Indulska, M., Recker, J., Rosemann, M., Green, P.: Business process modelling: current issuses and future challenge. In: Hutchison, D.E.A. (ed.) Advanced Information Systems Engineering, pp. 501–514. Springer, Heidelberg (2009)CrossRef
26.
Kohlbacher, M., Gruenwald, S.: Process orientation: conceptualization and measurement. Bus. Process Manag. J. 17, 267–283 (2011)CrossRef
27.
Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D., Rosenthal, R.A.: Organizational Stress: Studies in Conflict and Ambiguity. Wiley, New York (1964)
28.
Lawler, E.E., Porter, L.W., Tannenbaum, A.: Managers’ attitudes towards interaction episodes. J. Appl. Psychol. 52, 432–439 (1968)CrossRef
29.
Kiggundu, M.N., Cook, W.: Testing for the double moderating effects of growth need strength in the Hackman-Oldham theory of job design. In: Alutto, J.A., Wahba, M.A. (eds.) Management and Organizations: Current perspectives (1978)
30.
Thompson, J.D.: Organizations in Action. McGraw-Hill, New York (1967)
31.
Trist, E.L., Bamforth, K.W.: Some social and psychological consequences of the longwall method of coal getting. Hum. Relat. 4, 3–38 (1951)CrossRef
32.
Byrd, T.A., Turner, D.E.: Measuring the flexibility of information technology infrastructure: exploratory analysis of a construct. J. Manag. Inf. Syst. 17, 167–208 (2000)
33.
Lewis, B.R., Snyder, C.A., Rainer, R.K.J.: An empirical assessment of the information resource management construct. J. Manag. Inf. Syst. 12, 199–223 (1995)CrossRef
34.
Churchill, G.A.: A paradigm for developing better measures of marketing constructs. J. Mark. Res. 16, 64–73 (1979)CrossRef
35.
Moore, G., Benbasat, I.: Development of an instrument to measure the perceptions of adopting an information technology information. Inf. Syst. Res. 2, 192–222 (1991)CrossRef
36.
Cross, S.E.: Self-construals, coping, and stress in cross-cultural adaptation. J. Cross Cult. Psychol. 26, 673–697 (1995)CrossRef
37.
Jenkins, G.D.J., Lawler III, E.E., Nadler, D.A., Cammann, C.: Standardized observations: an approach to measuring the nature of of jobs. J. Appl. Psychol. 60, 171–181 (1975)CrossRef
38.
Singelis, T.M., Sharkley, W.F.: Culture, self-construal, and embrrassabality. J. Cross Cult. Psychol. 26, 622–644 (1995)CrossRef
39.
Aiken, M., Hage, J.: Organizational interdependence and intra-organizational structure. Am. Sociol. Rev. 33, 912–930 (1968)CrossRef
40.
Billings, R.S., Klimoski, R.J., Breaugh, J.A.: The impact of a change in technology on job characteristics. Adm. Sci. Q. 22, 318–339 (1977)CrossRef
41.
Lynch, B.P.: An empirical assessment of perrow’s technology construct. Adm. Sci. Q. 19, 338–356 (1974)CrossRef
42.
Mohr, L.B.: Organization technology and organization structure. Adm. Sci. Q. 16, 444–459 (1971)CrossRef
43.
Overton, P., Schneck, R.E., Hazlett, C.B.: An empirical study of the technology of nursing units. Adm. Sci. Q. 22, 203–219 (1977)CrossRef
44.
Morgeson, F.P., Humphrey, S.E.: The work design questionnaire (WDQ): developing and validating a comprehensive measure for assessing job design and the nature of work. J. Appl. Psychol. 91, 1321–1339 (2006)CrossRef
45.
Hackman, J.R., Oldham, G.R.: Motivation through the degin of work. test of a theory. Organ. Behav. Hum. Perform. 16, 250–279 (1976)CrossRef
46.
Anderson, J.C., Gerbing, D.W.: Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities. J. Appl. Psychol. 76, 732–740 (1991)CrossRef
47.
Kiggundu, M.N.: Task interdependence and job design: test of a theory. Organ. Behav. Hum. Perform. 31, 145–172 (1983)CrossRef
Metadata
Title
Job Construals – Conceptualizing and Measuring Process Participants’ Perception of Process Embeddedness
Authors
Janina Kettenbohrer
Daniel Beimborn
Ina Siebert
Copyright Year
2016
Book
Business Process Management Workshops

Print ISBN: 978-3-319-42886-4

Electronic ISBN: 978-3-319-42887-1

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-42887-1_24

Premium Partner

    Image Credits