2003 | OriginalPaper | Chapter
Life-Cycle Solution Provision
Author : Dr. Dennis Kundisch
Published in: New Strategies for Financial Services Firms
Publisher: Physica-Verlag HD
Included in: Professional Book Archive
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As outlined above, the traditional financial services market is characterized by a poor quality of consultation and service — not only for retail customers, but also for high end customers in private banking237— and an increasing customer willingness to switch banking affiliations resulting in a strong pressure on margins. At the same time financial services firms are facing increasing risk from continuously increasing volatile global markets.238