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Erschienen in:
2003 | OriginalPaper | Buchkapitel
Life-Cycle Solution Provision
verfasst von : Dr. Dennis Kundisch
Erschienen in: New Strategies for Financial Services Firms
Verlag: Physica-Verlag HD
Enthalten in: Professional Book Archive
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As outlined above, the traditional financial services market is characterized by a poor quality of consultation and service — not only for retail customers, but also for high end customers in private banking237— and an increasing customer willingness to switch banking affiliations resulting in a strong pressure on margins. At the same time financial services firms are facing increasing risk from continuously increasing volatile global markets.238