2020 | OriginalPaper | Chapter
Machine Learning Infusion in Service Processes
Authors : Uwe Messer, Stefan Faußer
Published in: Automatisierung und Personalisierung von Dienstleistungen
Publisher: Springer Fachmedien Wiesbaden
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
In this article we focus on Machine Learning in services and introduce a framework for Machine-Learning-Infusion (ML-infusion) in service processes. We introduce basic machine learning tasks, outline the differences between Machine Learning (ML) and related concepts such as Artificial Intelligence (AI), and present a literature review on machine learning in the service literature. Finally, we present our framework of Machine-Learning-Infusion and discuss potential application areas.