Procter & Gamble Crailsheim: The Management Quality Heptathlete

In a country where engineering and machines are revered, and where labor costs are the highest in the world, automation is a ubiquitous strategy to reduce labor content in manufacturing. Procter & Gamble’s Crailsheim plant is no exception: the plant is committed to a goal of increasing revenues with a constant headcount. But what makes it special is that this strategy is explicitly built on increasing the skills and capabilities of its workers. Automation plays a crucial role, but it is the workers who are the center of it all. This is a textbook example of how Management Quality across the board unlocks knowledge and initiative in people’s hearts and minds.